Posted:3 months ago|
Platform:
Work from Office
Full Time
About the Role: The Regional Account Executive is responsible managing the Tier-2 customers for the assigned location. He is responsible for managing the entire life-cycle of the existing customers of the sector assigned and winning new ones, individually taking responsibility of the top customers and prospects. The incumbent will report to the Regional Key Account Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: Managing existing customers Customer retention Annual contract renewal with price increase Collection / DSO management Up-selling Business development (farming) from the existing customers Market survey, competitor analysis to understand gaps of our services. Support the service team by providing customer feedback. Attend other work-related duties as may be assigned from time to time. Key Deliverable: Retention of assigned regional accounts of 95% + On-time customer contract renewal of 100% Price increase from existing customers of 10% Manage collection and DSO as per set target Generate farming business from existing and new customers as per the Monthly, Quarterly and Yearly target set Competencies (Skills essential to the role): Strong interpersonal skills. Ability to work well with teams at the branches and with cross- functional teams at CO Excellent Customer Relationship management skills Collaborative
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