REF83272T-Deputy Manager- PTP (Payments)- Pune-APAC shifts

Company Description

• First point of contact for client engagement / escalation management
• Identify and work towards improvements projects resulting in process efficiencies
• Focus on SLA/KPI's and governance
• Experience of leading a team of 10FTEs
• Is proactive in meeting counterparts and key people from same or different units that he / she is required to work with
• Establishes a clear understanding on the larger goals that both parties need to contribute to In case of differences with others, makes efforts to understand the others' priorities and contexts; always keeps the larger goal in mind for resolving these differences
• Addresses problems and finds solutions by working within and between WNS teams, including consultation with and/or escalation to other towers when required.
• Is able to solve routine problems in own area of work by identifying the apparent causes
• Defines solutions for problems both the immediate problem as well as to ensure non-recurrence of the problem by addressing the root cause.
• Gathers information, trends, and analyses cause-effect relationships for anomalies, errors and aberrations in output
• Proposes, coordinates and drives implementation of process improvements along with the transformation team.
• Participates actively in team meetings; articulates thoughts clearly
• Listens with attention and builds own understanding
• Anticipates areas where support or influence will be required4. Is able to influence using data, facts as well as different viewpoint
• Relevant experience includes experience in following areas based on the requirement:
• Invoice processing
• Exception handling
• Vendor master management
• Helpdesk/Service desk
• Open item remediation
• GRIR analysis and follow-ups
• T&E/Concur Payments
• Procurement Support
• SAP knowledge strongly preferred
• Should be comfortable to work from office for an APAC shift (7:30am to 4:30pm)
  

Qualifications

• Commerce / Accounts Graduate b) Semi qualified accountants a) Minimum of 7 to 10 years of relevant experience, and