Recruitment Manager

Role Overview

We are seeking a dynamic and strategic Recruitment Manager with proven experience in Talent Acquisition for the BPO/ITES industry. The ideal candidate will be responsible for leading end-to-end hiring initiatives, building a robust talent pipeline, and ensuring timely fulfillment of operational and leadership roles across multiple service lines.

Designation

Job Location:

Mode :

Shift :

Role & responsibilities

1. Talent Acquisition Strategy

• Develop and execute recruitment strategies aligned with business growth and workforce plans.
• Forecast hiring needs based on client ramp-ups, attrition trends, and future business projections.
• Partner with business heads to define job requirements, success profiles, and role competencies.

2. Recruitment Operations

• Lead the full-cycle recruitment process including sourcing, screening, interviewing, selection, and offer management.
• Manage hiring for diverse roles including operations, support, and leadership positions across India and the Philippines.
• Maintain strong coordination with internal stakeholders and external recruitment partners/agencies.

3. Team Management

• Manage and mentor a team of recruiters to achieve hiring targets and improve quality of hire.
• Define recruiter KPIs and monitor performance metrics such as TAT, offer-to-join ratio, and cost per hire.
• Foster a culture of proactive sourcing, innovation, and continuous improvement within the recruitment team.

4. Employer Branding & Candidate Experience

• Enhance company visibility through social media, job fairs, campus connect, and referral programs.
• Ensure a smooth and engaging candidate experience from application to on boarding.
• Collaborate with marketing to position the company as an employer of choice in the BPO sector.

5. Data & Process Management

• Use HR analytics to track hiring metrics, analyze trends, and prepare monthly dashboards for leadership.
• Maintain compliance with labor laws and internal policies.
• Continuously evaluate and implement recruitment tools, ATS systems, and sourcing channels for efficiency.

Key Skills & Competencies

• Strong knowledge of

  BPO hiring

  , including volume, niche, and leadership recruitment.
• Expertise in

  talent mapping

  ,

  sourcing strategies

  , and

  market intelligence

  .
• Excellent communication, stakeholder management, and negotiation skills.
• Data-driven mindset with proficiency in Excel, ATS platforms, and recruitment analytics.
• Ability to thrive in a fast-paced, high-growth environment with multiple priorities.

Qualifications & Experience

• Bachelors or Masters degree in Human Resources, Business Administration, or related field.

• 710 years of recruitment experience

  , with at least

  3+ years in a managerial capacity

  within the BPO/ITES sector.
• Experience in handling both domestic and international hiring is preferred.
• Proven track record of managing high-volume hiring for back-office operations and customer service roles.