Recovery Manager

Recovery Manager – Key Result Areas (KRA)

Department: Accounts / Finance / Credit Control
Industry: Laminates / Building Materials
Reporting To: Finance Head / Director

1. Outstanding & Collection Management

Objective: Ensure timely recovery of all dues and maintain healthy cash flow.
Key Indicators:

• Achieve monthly collection target (as per assigned region/customers).
• Maintain DSO (Days Sales Outstanding) within defined limits.
• Ensure minimum overdue percentage of total outstanding (e.g., <10%).
• Daily follow-up of payments with dealers/distributors/customers.
• Submit weekly collection and outstanding report to management.

2. Credit Control & Risk Management

Objective: Minimize bad debts and ensure credit discipline.
Key Indicators:

• Adherence to approved credit limits and payment terms.
• Timely identification of high-risk or default customers.
• Ensure credit hold/block implementation for overdue accounts.
• Coordinate with sales for credit approval or extension cases.

3. Customer & Dealer Coordination

Objective: Maintain strong customer relationships to ensure smooth recovery.
Key Indicators:

• Regular field visits to key overdue customers.
• Maintain a payment commitment register for follow-up tracking.
• Handle disputes or deductions and ensure resolution within 7 days.
• Maintain reconciliation of accounts in coordination with accounts team.

4. Reporting & Documentation

Objective: Ensure accurate and timely reporting of receivables and collection activities.
Key Indicators:

• Maintain updated ageing report of outstanding customers.
• Submit MIS report on daily/weekly/monthly basis.
• Maintain documentation of all follow-ups, calls, and visit reports.
• Ensure data accuracy between sales, accounts, and recovery teams.

5. Team Coordination & Process Improvement

Objective: Support continuous improvement in collection processes and team coordination.
Key Indicators:

• Conduct joint review meetings with sales and accounts teams.
• Suggest improvements in collection processes or systems.
• Assist in training sales teams on collection discipline and documentation.
• Maintain 100% adherence to company policies and SOPs.

6. Legal & Recovery Action (if applicable)

Objective: Initiate and coordinate legal recovery actions in case of chronic defaulters.
Key Indicators:

• Identify and report accounts requiring legal notice.
• Coordinate with legal advisors for documentation and updates.
• Track progress of legal recovery cases and report monthly status.

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person