Posted:2 days ago|
Platform:
On-site
Full Time
The Recovery Manager will oversee and drive the recovery of outstanding success fees while leading and managing a team of Recovery Executives. This includes strategizing recovery plans, mentoring the team, handling escalated cases, coordinating with the legal team, and ensuring adherence to company policies and recovery targets.
Lead, mentor, and motivate a team of Recovery Executives to achieve recovery targets.
Allocate cases, monitor daily performance, and conduct regular reviews and feedback sessions.
Drive process improvements and best practices to enhance recovery efficiency.
Oversee recovery efforts from defaulting customers and handle complex escalated cases.
Monitor recovery success rates and guide the team on improving collections.
Ensure timely follow-ups with defaulting customers through calls/emails to secure payments.
Coordinate with the legal team for issuing notices and initiating legal actions when required.
Review and ensure accurate documentation and reporting of recovery activities.
Present periodic reports on recovery performance and ensure adherence to policies and regulations.
experience in recovery with 1+ years in a team lead role.
Strong leadership, communication, and negotiation skills.
Basic understanding of legal procedures and documentation.
Strong organizational skills and proficiency in MS Office & CRM tools.
FASTSURANCE CONSULTANTS PRIVATE LIMITED
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