Customer Support Executive

FASTSURANCE CONSULTANTS PRIVATE LIMITED

2 - 7 years

0 Lacs

delhi ghaziabad noida

Posted:21 hours ago| Platform: Shine logo

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Skills Required

customer support customer care calling voice process escalations

Work Mode

On-site

Job Type

Full Time

Job Description

Outbound Calling: Make outbound calls to customers, follow scripts, engage with them professionally to udpate the complete process of filling complaints at insurance ombudsman.
Customer Engagement: Build rapport, answer customer questions, and assist with concerns or escalate issues as needed.
Data Management & Reporting: Update customer information, track performance metrics, and prepare reports on call outcomes and customer feedback.
Continuous Improvement: Stay updated on products and procedures, participate in training, and provide feedback to enhance scripts and processes.

Key Requirements:

Excellent communication skills, both verbal and written. Strong persuasion and negotiation skills.
Ability to handle rejection and remain positive on calls.
Good time-management and organizational skills.
Proficient in using computers, including basic knowledge of Microsoft Office (Excel, Word) and CRM systems.

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