Responsibilities: Build and maintain strong relationships with agents, brokers, and intermediaries within the insurance industry by meeting them on a regular basis. Regularly engage with agents to assess their satisfaction levels, address any issues, and identify opportunities for collaboration. Onboarding/recruiting agents agents, brokers, and intermediaries within the insurance industry by meeting them on a regular basis. Proactively engage with agents to get updates on new insurance claim complaints. Serve as the main point of contact for agents regarding new insurance claim complaints. Review and analyze claim complaints, ensuring they are properly documented and follow the established protocols. Collaborate with relevant departments to resolve claim complaints efficiently and maintain a high level of customer satisfaction. Requirements: Minimum of 2 years of experience in business development, account management, agency channel or a similar role within the insurance industry. Strong understanding of insurance products, policies, and industry practices. Proven track record in building and maintaining relationships with agents, brokers, or intermediaries. Excellent communication and interpersonal skills, with the ability to effectively engage and negotiate with diverse stakeholders. Demonstrated ability to identify opportunities, think strategically, and implement effective business development strategies. Strong problem-solving skills and the ability to handle and resolve claim complaints efficiently.
Responsibilities: Support the onboarding and activation of agents, brokers, and intermediaries through internal communication, documentation, and coordination. Build and nurture strong relationships with insurance partners via regular virtual check ins, calls, and data-driven insights. Maintain ongoing coordination with both new and existing agents to ensure timely and accurate registration of insurance claim cases. Monitor and maintain a centralized database of agent/broker performance, complaints, and feedback to help drive improvements and retention. Act as a liaison between internal teams (claims, tech, support) and external partners for resolution of issues, especially insurance claim complaints. Review and log claim complaints received from agents, ensuring documentation is complete and escalations are routed to the relevant teams promptly. Identify internal process bottlenecks affecting agent satisfaction or onboarding timelines and suggest improvements. Collaborate on internal campaigns, training, and communication initiatives aimed at improving agent engagement and productivity. Requirements: Minimum of 2 years of experience in business development, account management, agency channel or a similar role within the insurance industry. Strong understanding of insurance products, policies, and industry practices. Proven track record in building and maintaining relationships with agents, brokers, or intermediaries. Excellent communication and interpersonal skills, with the ability to effectively engage and negotiate with diverse stakeholders. Demonstrated ability to identify opportunities, think strategically, and implement effective business development strategies. Strong problem-solving skills and the ability to handle and resolve claim complaints efficiently.
Responsibilities: Support the onboarding and activation of agents, brokers, and intermediaries through internal communication, documentation, and coordination. Build and nurture strong relationships with insurance partners via regular virtual check ins, calls, and data-driven insights. Maintain ongoing coordination with both new and existing agents to ensure timely and accurate registration of insurance claim cases. Monitor and maintain a centralized database of agent/broker performance, complaints, and feedback to help drive improvements and retention. Act as a liaison between internal teams (claims, tech, support) and external partners for resolution of issues, especially insurance claim complaints. Review and log claim complaints received from agents, ensuring documentation is complete and escalations are routed to the relevant teams promptly. Identify internal process bottlenecks affecting agent satisfaction or onboarding timelines and suggest improvements. Collaborate on internal campaigns, training, and communication initiatives aimed at improving agent engagement and productivity. Requirements: Minimum of 2 years of experience in business development, account management, agency channel or a similar role within the insurance industry. Strong understanding of insurance products, policies, and industry practices. Proven track record in building and maintaining relationships with agents, brokers, or intermediaries. Excellent communication and interpersonal skills, with the ability to effectively engage and negotiate with diverse stakeholders. Demonstrated ability to identify opportunities, think strategically, and implement effective business development strategies. Strong problem-solving skills and the ability to handle and resolve claim complaints efficiently.
Roles and responsibilities: Handle day-to-day bookkeeping, data entry, and maintenance of financial records. Manage accounts payable and receivable entries. Support in bank reconciliations and vendor payments and monthly MIS. Assist in preparation of monthly reports, cash flow statements, and reconciliations. Ensure proper documentation and record-keeping for all accounting activities. Support statutory compliance requirements like GST, TDS, etc., under the supervision of the Accounts Manager. Coordinate with internal teams and vendors for financial documentation and payment processing. Maintain accuracy and completeness of accounting records. Skills & Competencies required: 2-4 years of relevant experience in accounts and finance. Basic knowledge of accounting principles and statutory compliances (GST, TDS, etc.). Good knowledge of MS Excel and accounting software Tally. Attention to detail with strong organizational skills. Ability to work in a fast-paced startup environment. Positive attitude and willingness to learn and grow.
Job Description: The Calling Executive will be responsible for making outbound calls to potential or existing customers to provide information, promote products or services, and assist with inquiries. This role involves updating the complete process of filling complaints at insurance ombudsman. Responsibilities: Outbound Calling: Make outbound calls to customers, follow scripts, engage with them professionally to udpate the complete process of filling complaints at insurance ombudsman. Customer Engagement: Build rapport, answer customer questions, and assist with concerns or escalate issues as needed. Data Management & Reporting: Update customer information, track performance metrics, and prepare reports on call outcomes and customer feedback. Continuous Improvement: Stay updated on products and procedures, participate in training, and provide feedback to enhance scripts and processes. Key Requirements: Excellent communication skills, both verbal and written. Strong persuasion and negotiation skills. Ability to handle rejection and remain positive on calls. Good time-management and organizational skills. Proficient in using computers, including basic knowledge of Microsoft Office (Excel, Word) and CRM systems.
Job Description: The Calling Executive will be responsible for making outbound calls to potential or existing customers to provide information, promote products or services, and assist with inquiries. This role involves updating the complete process of filling complaints at insurance ombudsman. Responsibilities: Outbound Calling: Make outbound calls to customers, follow scripts, engage with them professionally to udpate the complete process of filling complaints at insurance ombudsman. Customer Engagement: Build rapport, answer customer questions, and assist with concerns or escalate issues as needed. Data Management & Reporting: Update customer information, track performance metrics, and prepare reports on call outcomes and customer feedback. Continuous Improvement: Stay updated on products and procedures, participate in training, and provide feedback to enhance scripts and processes. Key Requirements: Excellent communication skills, both verbal and written. Strong persuasion and negotiation skills. Ability to handle rejection and remain positive on calls. Good time-management and organizational skills. Proficient in using computers, including basic knowledge of Microsoft Office (Excel, Word) and CRM systems.
Responsibilities: Support the onboarding and activation of agents, brokers, and intermediaries through internal communication, documentation, and coordination. Build and nurture strong relationships with insurance partners via regular virtual check ins, calls, and data-driven insights. Maintain ongoing coordination with both new and existing agents to ensure timely and accurate registration of insurance claim cases. Monitor and maintain a centralized database of agent/broker performance, complaints, and feedback to help drive improvements and retention. Act as a liaison between internal teams (claims, tech, support) and external partners for resolution of issues, especially insurance claim complaints. Review and log claim complaints received from agents, ensuring documentation is complete and escalations are routed to the relevant teams promptly. Identify internal process bottlenecks affecting agent satisfaction or onboarding timelines and suggest improvements. Collaborate on internal campaigns, training, and communication initiatives aimed at improving agent engagement and productivity. Requirements: Minimum of 2 years of experience in business development, account management, agency channel or a similar role within the insurance industry. Strong understanding of insurance products, policies, and industry practices. Proven track record in building and maintaining relationships with agents, brokers, or intermediaries. Excellent communication and interpersonal skills, with the ability to effectively engage and negotiate with diverse stakeholders. Demonstrated ability to identify opportunities, think strategically, and implement effective business development strategies. Strong problem-solving skills and the ability to handle and resolve claim complaints efficiently.
Roles and responsibilities: Handle day-to-day bookkeeping, data entry, and maintenance of financial records. Manage accounts payable and receivable entries. Support in bank reconciliations and vendor payments and monthly MIS. Assist in preparation of monthly reports, cash flow statements, and reconciliations. Ensure proper documentation and record-keeping for all accounting activities. Support statutory compliance requirements like GST, TDS, etc., under the supervision of the Accounts Manager. Coordinate with internal teams and vendors for financial documentation and payment processing. Maintain accuracy and completeness of accounting records. Skills & Competencies required: 2-4 years of relevant experience in accounts and finance. Basic knowledge of accounting principles and statutory compliances (GST, TDS, etc.). Good knowledge of MS Excel and accounting software Tally. Attention to detail with strong organizational skills. Ability to work in a fast-paced startup environment. Positive attitude and willingness to learn and grow.
Job Description: We are seeking a dedicated and empathetic individual to join our team as a Patient Relations Specialist. In this role, you will be the primary point of contact for patients, assisting them in understanding the terms and conditions of their health insurance policies. Additionally, you will be responsible for facilitating the reimbursement process by accurately filing reimbursement forms on behalf of the patients. Responsibilities: Interact with patients to provide clear explanations of their health insurance policy terms and conditions. Assist patients in understanding coverage details, including copayments, deductibles, and benefits. Guide patients through the reimbursement process and ensure accurate completion of reimbursement forms. Stay updated on changes in insurance policies, regulations, and procedures related to reimbursement. Qualifications : Bachelor's degree in healthcare administration, business administration, or related field preferred. Minimum of 2 years of experience in a hospital setting or insurance company, specifically in dealing with third-party administrators (TPAs) and health insurance processes. Strong interpersonal skills with the ability to effectively communicate complex information to patients. Excellent organizational skills and attention to detail. Proficiency in computer applications like Microsoft Office. Ability to work independently and collaboratively in a fast-paced environment. Commitment to maintaining confidentiality and adhering to ethical standards. Knowledge of medical terminology
Job Description: The Recovery Executive will be responsible for managing and recovering outstanding success fees from customers. This includes engaging with defaulting customers, initiating legal actions when necessary, and ensuring insurance companies adhere to their claim settlement obligations. The role requires strong communication, negotiation skills, and a basic understanding of legal procedures to achieve recovery targets effectively Key Responsibilities (KRAs): Recovering success fee from Defaulting Customers: Take proactive steps to recover the success fees from customers who fail to pay after case resolutions. Monitor and improve the success rate of success fees recoveries. Customer Engagement and Convincing: Reach out to defaulting customers via phone calls and emails to persuade them to settle pending payments. Clearly communicate the consequences of non-payment and provide support in resolving any disputes. Escalation to Legal Proceedings: If customers remain unresponsive or unwilling to pay and send legal notices drafted by the legal department as per company guidelines. Coordinate with legal teams to initiate further actions when necessary. Documentation and Reporting: Maintain accurate records of all customer interactions, payment commitments, and legal correspondences. Prepare regular reports on recovery progress, legal actions taken, and pending cases for review by the Recovery Manager. Compliance and Policy Adherence: Ensure all recovery and legal efforts are carried out ethically, adhering to company policies and legal requirements Requirements: Strong communication, persuasion, and negotiation skills. Basic understanding of legal procedures and documentation. Basic understanding in drafting professional correspondence, including legal notices. Organizational skills for managing multiple recovery cases simultaneously. Proficiency in MS Office and CRM tools