Patient Relations Specialist

• Interact with patients to provide clear explanations of their health insurance policy terms and conditions.
• Assist patients in understanding coverage details, including copayments, deductibles, and benefits.
• Guide patients through the reimbursement process and ensure accurate completion of reimbursement forms.
• Stay updated on changes in insurance policies, regulations, and procedures related to reimbursement.

Qualifications

• Bachelor's degree in healthcare administration, business administration, or related field preferred.
• Minimum of 2 years of experience in a hospital setting or insurance company, specifically in dealing with third-party administrators (TPAs) and health insurance processes.
• Strong interpersonal skills with the ability to effectively communicate complex information to patients.
• Excellent organizational skills and attention to detail.
• Proficiency in computer applications like Microsoft Office.
• Ability to work independently and collaboratively in a fast-paced environment.
• Commitment to maintaining confidentiality and adhering to ethical standards. Knowledge of medical terminology