Recovery Executive

FASTSURANCE CONSULTANTS PRIVATE LIMITED

2 - 7 years

0 Lacs

noida

Posted:1 day ago| Platform: Shine logo

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Skills Required

recovery management collections recovery

Work Mode

On-site

Job Type

Full Time

Job Description

Recovering success fee from Defaulting Customers:
Take proactive steps to recover the success fees from customers who fail to pay after case resolutions. Monitor and improve the success rate of success fees recoveries.
Customer Engagement and Convincing:
Reach out to defaulting customers via phone calls and emails to persuade them to settle pending payments. Clearly communicate the consequences of non-payment and provide support in resolving any disputes.
Escalation to Legal Proceedings:
If customers remain unresponsive or unwilling to pay and send legal notices drafted by the legal department as per company guidelines. Coordinate with legal teams to initiate further actions when necessary.
Documentation and Reporting:
Maintain accurate records of all customer interactions, payment commitments, and legal correspondences. Prepare regular reports on recovery progress, legal actions taken, and pending cases for review by the Recovery Manager.
Compliance and Policy Adherence:
Ensure all recovery and legal efforts are carried out ethically, adhering to company policies and legal requirements

Requirements:

Strong communication, persuasion, and negotiation skills.
Basic understanding of legal procedures and documentation.
Basic understanding in drafting professional correspondence, including legal notices.
Organizational skills for managing multiple recovery cases simultaneously.
Proficiency in MS Office and CRM tools

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