The Language X is looking for a dynamic, highly organised, and motivated Administrator to play a pivotal role in supporting day-to-day operations and ensuring the smooth functioning of our services. This individual will serve as a key support staff member, handling a variety of administrative duties, managing student relations, and ensuring that processes run efficiently. The role requires strong communication skills, multitasking, problem-solving abilities, and a commitment to maintaining high standards of service.
The ideal candidate will be proactive, detail-oriented, and adaptable, thriving in a fast-paced environment. You will have the opportunity to work closely with a dedicated team and contribute to the growth and success of The Language X, one of India’s premier English language training organizations.
Key Responsibilities:
- Lead Qualification & Follow-up:
- Take the initiative to call, qualify, and convert leads into enrolled students by understanding their needs and matching them with appropriate training programs.
- Act as the primary point of contact for all new leads, answering their questions about course offerings, pricing, and program schedules.
- Track lead progression from initial contact to enrollment, ensuring timely follow-up through phone calls, emails, and other communication channels.
- WhatsApp Group & Batch Management:
- Efficiently manage multiple WhatsApp groups for students, ensuring clear communication, updates, and engagement.
- Monitor group dynamics, resolve any conflicts or issues, and ensure students are receiving the support they need.
- Handle batch management by assigning students to the appropriate classes, ensuring optimal learning environments and schedules.
- Admissions & Payment Management:
- Oversee the admissions process, ensuring that students complete all necessary steps from registration to payment and course commencement.
- Track due payments, follow up with students regarding pending payments, and ensure timely collection of fees.
- Process cancellations and provide assistance to students seeking refunds or changes to their courses, maintaining a professional and empathetic approach.
- Student Support & Query Resolution:
- Provide excellent customer service by resolving student inquiries in a timely, clear, and professional manner, either via phone, email, or messaging platforms.
- Address a range of student concerns, including course content, class schedules, technical difficulties, payment issues, and general program inquiries.
- Foster positive relationships with students, creating an environment of trust and support throughout their learning journey.
- Portal & Database Management:
- Maintain and update student portals, ensuring all student data is accurate, up-to-date, and securely stored.
- Perform lead qualification, segmentation, and follow-up to ensure that prospective students are effectively nurtured through the enrollment funnel.
- Regularly update and maintain website links, course details, and other key data across portals and online platforms to ensure consistency and accessibility.
- Scheduling & Coordination:
- Manage the calendars of senior team members, scheduling meetings, consultations, and appointments efficiently and without conflict.
- Coordinate between various departments and external stakeholders, ensuring that all scheduling requirements are met and that everyone involved is informed and prepared.
- Prepare and send calendar invitations, reminders, and relevant information prior to meetings.
- Workshop & Webinar Hosting:
- Plan, organize, and host engaging online workshops, webinars, and training sessions for students on platforms like Zoom, ensuring that technical aspects run smoothly.
- Provide logistical support for workshops, such as preparing materials, sending invitations, and managing registration.
- Monitor participant engagement during live sessions, ensuring that the content is delivered effectively and addressing any questions or concerns that arise.
- Data Management & Reporting:
- Maintain organized and updated databases for student records, lead status, payments, and other key information.
- Regularly generate reports based on student performance, lead conversion rates, payment collection, and other metrics critical for business operations.
- Support senior leadership in analyzing data to identify trends, make improvements, and inform strategic decisions.
- Administrative & Miscellaneous Tasks:
- Provide general administrative support, such as handling phone calls, managing emails, and organizing documents.
- Assist with preparing presentations, reports, and other materials as needed.
- Support team members with various administrative tasks and projects, ensuring that all operational functions are executed efficiently.
- Process Improvement & Documentation:
- Actively participate in process improvement initiatives, suggesting ideas to enhance the efficiency of administrative tasks.
- Maintain detailed documentation of processes, procedures, and workflows to ensure consistency and streamline operations.
- Collaborative Team Support:
- Work closely with other departments, including sales, marketing, and operations, to support the company’s goals and objectives.
- Assist with other tasks and responsibilities as required by the team, demonstrating flexibility and adaptability to the needs of the organization.
Required Skills & Qualifications:
- Experience: At least 2-3 years of experience as a Personal Assistant, Administrative Assistant, or in a similar role. Experience in education or training environments is a plus.
- Communication: Exceptional verbal and written communication skills with the ability to engage effectively with students, team members, and stakeholders.
- Organization: Strong organizational and time-management skills, with the ability to handle multiple tasks simultaneously in a fast-paced environment.
- Technical Proficiency: Proficient in Microsoft Office Suite (Excel, Word, PowerPoint), Google Suite, and other administrative tools. Familiarity with CRM software, Zoom, and other online communication platforms is advantageous.
- Customer-Centric: A positive, solution-oriented attitude with a passion for providing excellent customer service and fostering a positive student experience.
- Attention to Detail: Strong attention to detail with the ability to maintain accuracy while managing various administrative tasks.
- Problem-Solving: Excellent problem-solving skills, with the ability to think quickly and effectively handle student concerns or issues.
- Adaptability: Able to adapt to changes in a dynamic work environment and take on new responsibilities as needed.
Preferred Skills:
- Previous experience in managing online learning platforms or student portals.
- Knowledge of lead management and CRM software.
- Prior experience with online event hosting or managing webinars.
- Basic graphic design or content creation skills for marketing and student communications (not essential but an added advantage).
Benefits:
- Competitive salary based on experience and qualifications.
- Comprehensive training and professional development opportunities.
- The opportunity to work in a dynamic, fast-paced, and growing organization.
- Collaborative and supportive work culture.
- Opportunities for growth and advancement within the company.
Qualifications:
- Bachelor's degree
- Strong interpersonal and communication skills.
- Ability to multitask and prioritize responsibilities.
- Familiarity with educational support systems and resources.
Attributes:
- Enthusiastic and approachable.
- Strong organizational and problem-solving abilities.
- Empathetic and understanding of student needs.
- Team player with the ability to collaborate across departments.
Job Types: Full-time, Permanent
Pay: ₹8,000.00 - ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement
- Leave encashment
Application Question(s):
- Will you be able to travel to DIT University for work everyday ?
- What is your current salary per month ( In hand ) ?
Work Location: In person
