Receptionist

Job Title: Receptionist / Front Office Executive

Location: Bekal Homestay & Resorts
Reports to: Property Owner / Manager

Job Summary

The Receptionist is the first point of contact for guests at Bekal Homestay & Resorts. The role involves managing reservations, guest check-ins and check-outs, handling enquiries, coordinating with housekeeping, and ensuring a smooth and welcoming guest experience.

Key Responsibilities: Front Desk & Guest Handling

• Greet guests warmly and assist with check-in and check-out
• Verify guest IDs and collect required details
• Handle walk-in, phone, WhatsApp, and online enquiries
• Resolve guest issues politely and promptly

Bookings & Reservations

• Manage bookings from Booking.com, MakeMyTrip, phone, and direct walk-ins
• Update room availability and status (Occupied / Vacant / Cleaning)
• Maintain booking records in register / Google Sheets / PMS
• Inform guests about tariffs, offers, and policies

Housekeeping Coordination

• Coordinate with housekeeping for room cleaning and readiness
• Update room status after check-out
• Report maintenance issues (AC, lights, plumbing, etc.)

Billing & Payments

• Prepare bills and collect payments (cash / UPI / online)
• Maintain daily cash and payment records
• Inform management of pending or advance payments

Communication & Customer Service

• Answer phone calls and WhatsApp messages professionally
• Provide information about nearby attractions (Bekal Fort, beaches, transport)
• Handle guest feedback and reviews politely

Administrative Duties

• Maintain guest register and daily occupancy report
• Ensure compliance with local rules and guest documentation
• Assist in preparing daily reports for management

Skills & Qualifications

• Basic computer knowledge (Google Sheets, WhatsApp, email)
• Good communication skills (English + Malayalam, Kannada ,Hindi is a plus)
• Friendly, polite, and customer-focused attitude
• Ability to multitask and work independently
• Prior hotel/homestay experience preferred (not mandatory)

Preferred Traits

• Calm under pressure
• Problem-solving mindset
• Clean and professional appearance
• Local area knowledge (Bekal surroundings)

Benefits

• Accommodation: Provided
• Food : Provided

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹13,000.00 per month

Benefits:

• Food provided

Work Location: In person