Location: [Insert Location] Department: Front Office / Customer Service Reporting to: Salon Manager / Branch Head Job Summary:We are looking for a friendly, well-groomed, and professional Front Desk Executive to manage the reception area of our salon. The role involves greeting clients, handling bookings, coordinating with staff, managing calls, and ensuring smooth front-desk operations to provide an excellent customer experience. Key Responsibilities:Welcome and greet walk-in clients with a warm and friendly attitude. Manage client appointments through phone calls, walk-ins, and online systems. Handle incoming and outgoing calls professionally and efficiently. Maintain the cleanliness and organization of the front desk and waiting area. Keep track of client records, visit history, and feedback. Coordinate with hairdressers, beauticians, and other staff for smooth scheduling. Upsell products, salon services, and ongoing offers. Manage billing, cash, card, and digital payments accurately. Resolve basic client concerns or escalate them to the salon manager when needed. Maintain daily reports of appointments, payments, and inventory as required. Key Skills Required:Excellent communication and interpersonal skills Basic computer knowledge (MS Office, Salon CRM software preferred) Fluent in English, Hindi, and local language Multitasking and time-management skills Professional appearance and customer-first attitude Qualifications:Minimum HSC (12th pass); Graduate preferred 1-2 years of experience in front desk or customer service (preferably in salon, spa industry) Please note: Candidates should be from salon industry female candidate preferred

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Receptionist / Front Office Executive