Receptionist / Front Office Executive

1. Front Desk Management

• Welcome patients and visitors with courtesy, empathy, and professionalism.
• Keep the front desk area clean, organized, and presentable.
• Handle patient check-ins, registration, and document verification.
• Maintain daily appointment schedules for doctors, counselors, and technicians.
• Manage inbound and outbound calls promptly and professionally.
  

2. Patient Coordination

• Assist patients with inquiries about services, appointments, and procedures.
• Coordinate between departments (clinical, counseling, laboratory, and billing) for smooth patient flow.
• Maintain confidentiality of patient records and sensitive information.
• Provide necessary forms and guide patients through pre-consultation procedures.
  

3. Appointment & Follow-up Management

• Schedule and confirm patient appointments using the clinics CRM/software system.
• Send appointment reminders and follow-up messages via call or email.
• Track cancellations, reschedules, and arrange alternative timings.
• Maintain records of daily OPD and patient visits.
  

4. Administrative & Billing Support

• Collect consultation fees, issue receipts, and maintain billing records.
• Coordinate with the finance team for daily cash and card reconciliation.
• Support HR/Operations with administrative tasks.
• Manage courier, stationery, and front office inventory.
  

5. Patient Experience & Hospitality

• Ensure warm, empathetic, and professional patient interactions.
• Handle patient feedback and escalate concerns to the Clinic Manager.
• Maintain calmness and support during emotionally sensitive situations.
  

Desired Candidate Profile

• Graduate in any discipline (preferably in Hospitality, Healthcare Administration, or Commerce).
• 1 - 3 years of front office or customer service experience, preferably in a hospital or fertility clinic.
• Fluent in English and local language; knowledge of additional regional languages (Telugu) is an advantage.