Oval Fertility (GVK Group)

1. Front Desk Management Welcome patients and visitors with courtesy, empathy, and professionalism. Keep the front desk area clean, organized, and presentable. Handle patient check-ins, registration, and document verification. Maintain daily appointment schedules for doctors, counselors, and technicians. Manage inbound and outbound calls promptly and professionally. 2. Patient Coordination Assist patients with inquiries about services, appointments, and procedures. Coordinate between departments (clinical, counseling, laboratory, and billing) for smooth patient flow. Maintain confidentiality of patient records and sensitive information. Provide necessary forms and guide patients through pre-consultation procedures. 3. Appointment & Follow-up Management Schedule and confirm patient appointments using the clinics CRM/software system. Send appointment reminders and follow-up messages via call or email. Track cancellations, reschedules, and arrange alternative timings. Maintain records of daily OPD and patient visits. 4. Administrative & Billing Support Collect consultation fees, issue receipts, and maintain billing records. Coordinate with the finance team for daily cash and card reconciliation. Support HR/Operations with administrative tasks. Manage courier, stationery, and front office inventory. 5. Patient Experience & Hospitality Ensure warm, empathetic, and professional patient interactions. Handle patient feedback and escalate concerns to the Clinic Manager. Maintain calmness and support during emotionally sensitive situations. Desired Candidate Profile Graduate in any discipline (preferably in Hospitality, Healthcare Administration, or Commerce). 1 - 3 years of front office or customer service experience, preferably in a hospital or fertility clinic. Fluent in English and local language; knowledge of additional regional languages (Telugu) is an advantage.