Receptionist / Front Office Executive

As a Front office executive in a Laptop Store, you will be responsible for providing exceptional customer service to clients purchasing or inquiring about laptops and related accessories. Your primary focus will be on assisting customers, answering their queries, and ensuring a positive buying experience. You will work closely with the sales team, technical support staff, and other store personnel to meet customer needs and achieve sales targets. Responsibilities: 1. Customer Assistance: Greet customers entering the store, provide a warm welcome, and offer assistance with their laptop-related inquiries. Guide customers through the store, showcasing various laptop models and accessories, and providing information on features, specifications, pricing, and warranties. 2. Product Knowledge: Develop a thorough understanding of the laptops and accessories available in the store. Stay updated on the latest laptop models, technological advancements, and industry trends. Provide accurate and detailed information to customers to help them make informed purchase decisions. 3. Sales Support: Collaborate with the sales team to support their efforts in closing laptop sales. Assist customers in comparing different laptop models, explaining the benefits and drawbacks of each option, and recommending suitable products based on their requirements and budget. 4. Order Processing: Assist customers in placing laptop orders, verifying product availability, and processing transactions accurately. Ensure proper documentation of sales transactions, including invoices, receipts, and warranty information. 5. Troubleshooting and Issue Resolution: Address customer concerns and complaints related to laptops, accessories, or services. Listen attentively to customer issues, gather relevant information, and provide appropriate solutions or escalate the matter to the appropriate department for further assistance. 6. Customer Relationship Management: Build and maintain positive relationships with customers by providing exceptional service, personalized attention, and follow-up assistance. Ensure timely and effective communication with customers throughout the buying process and after-sales support. 7. Product Returns and Exchanges: Handle product returns and exchanges in accordance with store policies and procedures. Assess returned laptops for damage, verify warranty coverage, and facilitate appropriate replacements or refunds. 8. Inventory Management: Assist in maintaining accurate inventory records and stock levels for laptops and accessories. Collaborate with store personnel to coordinate stock replenishment and maintain a well-organized and visually appealing sales floor. 9. Store Operations Support: Provide support in various store operations, including visual merchandising, stock organization, price labeling, and promotional activities. Participate in team meetings and training sessions to stay updated on product knowledge, sales techniques, and store policies. 10. Customer Feedback and Reporting: Solicit customer feedback on their experience and satisfaction with the store's services. Compile and report customer feedback to the store management team to identify areas for improvement and implement strategies to enhance the overall customer experience.