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Blossom Multi Speciality Hospital
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Receptionist / Front Office Executive

Receptionist / Front Office Executive

Blossom Multi Speciality Hospital

0 - 31 years

1 - 2 Lacs

naganathapura bengaluru/bangalore

Posted:6 months ago| Platform: Apna logo

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Skills Required

billing payments scheduling flow schedule security regulations resolve support service communication

Work Mode

On-site

Job Type

Full Time

Job Description

A Front Office Executive in a clinic/hospital plays a crucial role in ensuring smooth operations and maintaining a welcoming environment for patients and visitors. The job description typically includes the following responsibilities: Warmly greet patients upon arrival and manage the registration & billing process. Collect payments and provide receipts to patients. Guide patients to the appropriate departments for consultation. Manage the clinic’s appointment scheduling system (online/offline). Communicate to the patients in case of reschedule or cancellation of appointments due to exigencies. Coordinate patient flow to reduce waiting time and maintain a smooth schedule. Act as a liaison between patients, consultant doctors and clinic staff. Notify doctors, nurses, or technicians about patient arrivals and urgent cases. Maintain confidentiality and security of patient records, complying with local health regulations. Ensure that, the waiting area clean, organized, and comfortable for patients. Monitor waiting times and keep patients informed of any delays. Address and resolve patient concerns or complaints in a professional manner. Support the clinic’s staff with additional administrative tasks as required. Ensure a positive experience for all patients by providing exceptional customer service. Skills and Qualifications: Excellent communication and interpersonal skills. Ability to multitask and manage a busy front desk.

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Receptionist / Front Office Executive