Receptionist – Eldercare Center

Job Description

Position Overview: The Receptionist serves as the first point of contact for elders, their families, visitors, and staff at the eldercare center. This role requires a blend of professional administrative skills, compassionate communication, and awareness of eldercare needs. The ideal candidate will ensure a warm, welcoming, safe, and efficient front-desk operation while supporting the smooth functioning of the center. Key Responsibilities:Front Desk & Administrative Duties: Greet all residents, visitors, families, and vendors in a friendly and professional manner. Answer and route phone calls promptly; take and relay messages accurately. Maintain visitor logs and ensure compliance with visitor protocols. Schedule appointments for residents, external specialists, and staff as needed. Manage daily emails, correspondence, and front-desk documentation. Maintain office supplies, handle incoming and outgoing mail and packages. Resident Support & Communication: Provide compassionate support to elderly residents, especially during distress or confusion. Notify caregivers or nursing staff immediately in case a resident needs assistance or shows signs of discomfort or confusion. Communicate politely with family members, addressing concerns or routing them to the appropriate department. Coordinate transportation or escort services for residents as needed. Health & Safety Awareness: Monitor and adhere to all health and safety protocols (including COVID-19 protocols where applicable). Ensure that emergency contact numbers and procedures are accessible and up-to-date. Assist in coordinating emergency response (e.g., calling ambulance, alerting nursing staff). Be alert to residents’ behavioral changes and report to medical or caregiving staff. Recordkeeping & Confidentiality: Handle and protect sensitive resident information in accordance with HIPAA or local privacy regulations. Maintain accurate records of resident appointments, visits, incidents, and feedback. Support data entry or database maintenance as directed by administration. Required Skills & Qualifications: High School Diploma or equivalent (Bachelor’s Degree preferred). 1–2 years of experience in reception or administrative role; experience in healthcare, senior living, or eldercare is highly preferred . Basic computer proficiency (MS Office, email, scheduling systems). Excellent verbal and written communication skills. Compassionate, patient, and respectful attitude toward the elderly. Ability to remain calm and courteous under pressure. Preferred Attributes: Prior training in basic first aid or CPR is a plus. Multilingual skills (especially regional/local languages) may be beneficial. Knowledge of eldercare sensitivities such as dementia, Alzheimer's, mobility challenges, etc. Ability to handle emotional situations with empathy and discretion. Working Conditions: Office/front desk environment within a healthcare or assisted living facility. May need to assist during emergency evacuations or drills. Must be comfortable interacting with residents who have cognitive or mobility impairments. Why Join Us: Be part of a compassionate, mission-driven team. Make a meaningful difference in the lives of elders and their families. Opportunities for ongoing training and career development in healthcare and senior services. Job Types: Full-time, Part-time, Permanent Pay: ₹8,086.00 - ₹15,000.00 per month Schedule: Day shift Evening shift Morning shift Rotational shift Work Location: In person