Receptionist/ Counsellor

Urgently looking for Reception/ Front Desk Role/ Counsellor with Dr.Agarwals Eye Hospital for Mumbai (Vashi) Locations.

Below are the details -

Please share your resume on - divya.aaru@dragarwal.com/ Whats app - 8925330223

Counsellor

Roles & Responsibilities:

• Counsels patients on the reports given by the doctor.

• Co-ordination with Consultant / Centre Head on daily basis based on surgery advice and conversion.

• Maintain checklist as per the instruction given by the management. (Like Cataract, FFA, etc.,)

• Explain the tariff of the concern procedures / investigations to patients in detail.

• Maintain Counselor report on daily basis (Advise, Conversion and Patient wise details).

• Co-ordinating with TPA / Insurance Dept (Sending Pre-authorization, Getting Approval, Billing).

• Cross verifying all the relevant documents related to Credit billing before surgery.

• Maintaining Counselor Summary for all counseled patients.

• Doing Tele Calling and maintaining report for the same.

• Preparing Surgery list and handing over the same to concern doctor and centre head, one day before the surgery.

• Follow up with patients at all stages.

• Explain the tariff of the concern procedures / investigations to patients in detail.

Reception Roles & Responsibilities:

• Coordination with all Departments (Internally / Externally).
• Preparing Daily MIS.
• Raising Indent for Branch based on the requirements.
• Ensuring smooth patient flow.
• Minimizing the patient time and process.
• Coordinating with patients till they walk out.
• Maintaining Registers in Consultation room and Investigation Room.
• Maintaining employee attendance and monitoring staff leave and timings.
• Arranging alternative staff and doctors while they are on leave.
• Ensure smooth functioning of all healthcare operations in the assigned hospital.
• Responsible for day to day operations of the branch focusing on customer service, quality, people management and process adherence.
• Attending patient Complaints of your zone & speaking to them personally.
• Drive Standard Operating Procedures for service excellence.
• Ensure smooth functioning of the assigned branch.
• Tracking branch performance.
• Focus on patient satisfaction and quality.

Thanks & Regards,

Divya Aaru

Assistant Manager - HR

Dr. Agarwals Eye Hospital

Mobile : 8925330223

Email :

www.dragarwal.com