Receptionist

Position: Receptionist
Organization: Wyga Ayurveda
Gender: Female
Location: Kochi, Kerala

Qualification

• Graduate in any discipline
• Candidates with experience in healthcare, Ayurveda hospitals, clinics, or wellness centres preferred

Experience

• Minimum 2 years of experience in reception, front office, or pharmacy support roles
• Experience in Ayurveda hospitals or healthcare institutions will be an advantage

Age Criteria

• Up to 25 years

Key Responsibilities

Front Office & Reception Management

• Serve as the first point of contact for patients, visitors, and callers
• Handle patient enquiries, appointments, and walk-ins professionally
• Maintain a welcoming, courteous, and service-oriented front office environment

Pharmacy & Billing Support

• Coordinate with the pharmacy team for medicine billing and patient guidance
• Assist in basic billing, invoicing, and payment coordination
• Support smooth patient flow between consultation, therapy, and pharmacy

Patient Communication & Coordination

• Communicate clearly with patients in Malayalam, English, and Hindi
• Explain basic procedures, schedules, and instructions to patients
• Address patient concerns and escalate issues to the appropriate staff

Administrative & Documentation Duties

• Maintain appointment registers, patient records, and front office documentation
• Handle telephone calls, emails, and messaging platforms professionally
• Prepare basic reports as required by management

Systems & Technology Usage

• Use computer systems for appointment scheduling, billing, and record maintenance
• Operate MS Office, email, and hospital/front office software efficiently

Skills & Competencies

• Excellent communication and interpersonal skills
• Pleasant personality with professional appearance
• Good computer skills and ability to learn hospital systems
• Multitasking and time-management abilities
• Patient-focused, organized, and dependable

Preferred Candidate Profile

• Young, well-groomed, and service-oriented professional
• Experience in healthcare or wellness front office roles
• Willingness to uphold the service standards and values of Wyga Ayurveda

Job Type: Full-time

Work Location: In person