Job
Description
Job Title: Receptionist Location: Mojigao Eco Resort, Assagao, Goa Department: Front Office / Guest Relations Reports to : Shift Managers Type: Full-Time www.mojigao.com www.artjuna.com About Mojigao Eco Resort: Mojigao Eco Resort is a serene forest retreat nestled in the heart of Assagao, Goa, dedicated to sustainable living, conscious hospitality, and a harmonious connection with nature. Our boutique eco-resort offers unique experiences through wellness, food, and culture in an inspiring and natural setting. Position Overview: The Receptionist is the first point of contact for all guests and plays a critical role in shaping the guest experience at Mojigao. The role requires a warm, well-organized, and service-oriented professional who thrives in a natural, relaxed but quality-driven environment. Key Responsibilities:Guest Interaction & Front Desk Operations Greet guests with warmth and professionalism, ensuring a smooth and friendly check-in and check-out process Maintain a welcoming reception area aligned with Mojigao’s brand values Provide accurate information about the resort, its facilities (rooms, restaurant, yoga studios, art spaces), and surrounding area Handle phone calls, emails, and WhatsApp inquiries efficiently and with clarity Support guest requests such as room service coordination, housekeeping needs, or transportation Guide walk-in visitors and assist in on-site bookings or inquiries Booking & Reservation Management Manage room and event reservations through the resort’s booking system Coordinate with housekeeping and operations to ensure room readiness Track payments, generate invoices, and handle POS systems when required Communication & Coordination Liaise with various departments (restaurant, housekeeping, maintenance, yoga team) to ensure seamless service delivery Report guest feedback or issues to the management and ensure follow-up for resolution Maintain communication logs and handover notes between shifts Sustainability & Cultural Values Promote Mojigao’s eco-conscious practices to guests (plastic-free policies, water conservation, composting, etc.) Represent the resort’s cultural and ethical values in guest interactions Skills & Requirements: Prior experience in hospitality or front office roles preferred Proficiency in English (Hindi and Konkani/Portuguese an added advantage) Strong interpersonal and communication skills Familiarity with Google Workspace, booking software, or POS systems is a plus Organized, reliable, and composed under pressure Well-groomed, approachable, and aligned with the relaxed but professional energy of Mojigao Interest in wellness, eco-tourism, or conscious hospitality is a plus Work Schedule: 234 - 260 hrs per month (Female: 234 hrs & Male: 260 hrs) Overtime once basic hours of work is crossed Compensation & Benefits: Competitive monthly salary (commensurate with experience) Staff meals and refreshments Training and career development opportunities Employee discounts on food, classes, and stays A creative, inclusive, and nature-connected work environment Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Food provided Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Morning shift Night shift Rotational shift Supplemental Pay: Overtime pay Performance bonus Yearly bonus Experience: Microsoft Office: 2 years (Preferred) Front desk - Receptionist: 2 years (Preferred) total work: 2 years (Preferred) Language: English (Preferred) Work Location: In person
