Real Time Senior Analyst

eClerx

1 - 6 years

1 - 4 Lacs

navi mumbai

Posted:8 hours ago| Platform:

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Skills Required

real time analysis rta workforce management capacity planning rostering scheduler workforce rtm scheduling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

The Real Time Analyst is responsible for managing and ensuring that the service level agreements for various programs are met.

Main Responsibilities:

Manage the call\Chat volume, daily attendance and program break schedules
Assist with creation if metrics and targets for services
Work closely with the operations team to analyze and help improve their delivery processes
Generate ideas for process and service improvement planning
Produce daily, biweekly and monthly internal reports
Assist with projects and other duties as requested or assigned

Skills and Qualifications:

Must have Microsoft Excel skills
Ability to create reports in Excel and forecast results
Attention to detail and high level of accuracy
Ability to multi-task, focus and complete reports for extended periods of time
Previous call center experience required
Previous Work Force Management experience required

Shifts-Rotational shifts and week offs

5 Days working 2 days off

Interested candidate can reach at rupali.devlekar.C@eclerx.com

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