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Real Time Analyst

Real Time Analyst

Fusion CX

2 - 6 years

0 Lacs

kolkata west bengal

Posted:1 day ago| Platform: Shine logo

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Skills Required

analytical skills queue management communication skills reporting knowledge break management wfm tools proficiency problemsolving skills attention to detail

Work Mode

On-site

Job Type

Full Time

Job Description

This is a full-time on-site role for a Real Time Analyst located in Kolkata. As a Real Time Analyst, you will be responsible for monitoring real-time data and workforce performance to ensure efficient workforce management and planning. Utilizing WFM tools, you will provide analytical insights that contribute to optimizing operations and improving service levels. Effective communication with different teams is essential in this role to streamline operations and enhance overall performance. You should possess strong analytical skills and proficiency in analyzing real-time data. A good understanding of reporting and proficiency in queue & break management are required for this role. Effective communication skills are crucial for interacting with various teams and stakeholders. Proficiency with WFM tools is necessary to successfully carry out the responsibilities of this position. Strong problem-solving skills and attention to detail will be key attributes that contribute to your success in this role.,

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Real Time Analyst