Call Quality (Call Center) Lisa HR Consultancy

0.0 - 4.0 years

0 Lacs

navi mumbai, maharashtra

On-site

As a Quality Auditor, you will be responsible for conducting quality audits on calls in Marathi/Hindi language at Koperkhairane, Navi Mumbai. Your primary role will involve providing feedback to agents based on the audit findings, conducting compliance and quality checks, and ensuring timely reporting. You will play a crucial part in driving continuous improvement by making recommendations and implementing improvement initiatives to enhance quality management processes. Your key responsibilities will also include strengthening the quality management framework to improve the overall quality delivery, ensuring efficient data management for all deliverables to be readily accessible without any ...

Posted 1 month ago

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Real Time Analyst Fusion CX

2.0 - 6.0 years

0 Lacs

kolkata, west bengal

On-site

This is a full-time on-site role for a Real Time Analyst located in Kolkata. As a Real Time Analyst, you will be responsible for monitoring real-time data and workforce performance to ensure efficient workforce management and planning. Utilizing WFM tools, you will provide analytical insights that contribute to optimizing operations and improving service levels. Effective communication with different teams is essential in this role to streamline operations and enhance overall performance. You should possess strong analytical skills and proficiency in analyzing real-time data. A good understanding of reporting and proficiency in queue & break management are required for this role. Effective c...

Posted 2 months ago

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