Real Estate Sales Executive/Manager

Company Description

Alter8 Residential is transforming residential leasing through innovative solutions tailored to meet contemporary lifestyle demands.

We are a startup based in NCR, we provide cure premium living spaces, and provide bespoke services to landlords, agents and tenants.

Backed by experienced personnel with diverse international experience and marquee academic background, we are on a mission to shake-up the Indian real-estate industry.

Come join us if you are ready to make a mark and grow at an exponential rate with us.

Real Estate Sales Executive cum Customer Relations Handler

Key Responsibilities

1. Sales & Lead Management:

• Lead Generation & Nurturing:

   Proactively generate leads through various channels including online portals, social media and cold calling. Follow up diligently on leads provided by the company.

• Client Consultation:

   Understand client requirements, property details and detail our offering to them.

• Negotiation & Closing:

   Skillfully negotiate terms of sale and prices between the company and the client to close deals successfully.

• Sales Documentation:

   Assist clients with the necessary paperwork, including agreements ensuring a smooth transaction process.

• Market Research:

   Stay updated on real estate market trends, competitor activities, and property market to provide accurate information to clients.

• CRM Management:

   Maintain and update a detailed database of leads, client interactions, and sales activities.

2. Customer Response & Relationship Management:

• First Point of Contact:

   Act as the primary point of contact for all incoming customer inquiries via phone, email and social media platforms.

• Prompt & Professional Communication:

   Provide timely, accurate, and detailed information about our offerings, pricing, payment plans, and offers.

• Query Resolution:

   Address and resolve customer queries, concerns, and complaints effectively and professionally, ensuring customer satisfaction.

• Post-Sales Support:

   Maintain a strong relationship with clients post-sale, assisting them with quick first response.

• Feedback Collection:

   Systematically gather customer feedback to identify areas for improvement in our sales process and customer service.

• Building Rapport:

   Foster long-term relationships with clients to encourage repeat business and referrals.

Qualifications and Skills

• Education:

   12th Pass, Graduates preferred.

• Experience:

• Minimum of 1-3 years of proven experience in real estate sales or a similar role.
• Demonstrable experience in a customer-facing or customer service role is highly advantageous.

• Skills:

• Communication:

   Excellent verbal and written communication skills in English.

• Interpersonal Skills:

   Strong negotiation, persuasion, and rapport-building abilities.

• Customer-Centric Mindset:

   A genuine passion for helping customers and solving their problems.

• Sales Acumen:

   A target-driven mindset with a proven track record of meeting or exceeding sales goals.

• Resilience:

   Ability to handle rejection and manage stressful situations with a positive attitude.

• Tech-Savvy:

   Proficient in using the MS Office Suite.

• Organizational Skills:

   Excellent time management and ability to multitask in a fast-paced environment.

• Personal Attributes:

• Self-motivated, proactive, and energetic.
• Professional demeanor and appearance.
• High level of integrity and ethical standards.