Quality Team Leader

We are looking for a highly skilled and experienced Quality Team Leader to join our team at TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED. The ideal candidate will have a strong background in quality assurance and leadership, with excellent communication and problem-solving skills.

• Lead the quality team in developing and implementing effective quality control processes.
• Conduct regular audits to ensure compliance with industry standards and company policies.
• Collaborate with cross-functional teams to identify areas for improvement and implement changes.
• Develop and maintain quality metrics and reports to track performance.
• Provide training and coaching to team members on quality procedures and best practices.
• Foster a culture of continuous improvement within the team.

• Proven experience in quality assurance and leadership, preferably in a BPO or IT-enabled services environment.
• Strong knowledge of CRM systems and processes.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and reporting skills, with experience in creating quality metrics and reports.
• Bachelor's degree in any discipline; relevant certifications are an asset.