Quality Review Specialist

Quality Review Specialist/Pre and Post Close Audit

Essential Job Functions:

• Maintain daily workflow prioritization to ensure pipeline management meets required closing dates
• Order all required verifications, documentation and subsequent follow-ups and ensures all timeframes and compliance requirements are being met
• Should have knowledge on Paystub, W2s, Bonus-Commission, passive (Alimony-Child Support), Rental Income.
• Communicate with all parties involved in the transaction to keep them informed of file status
• Escalates fraud files to Credit Manager/Risk Management team.
• Communicate status and decisions (approval, suspense, denial) to the appropriate individuals in accordance with company SLA’s
• Strong communication skills & computer proficiency – i.e. – Microsoft Word, Excel, Electronic Mail, Internet
• Ability to perform duties under minimal supervision and actively engage with supervisor to resolve complicated issues
• Strong time management skills to plan and organize a high daily loan volume
• Provide excellent customer service to internal and external clients by demonstrating expertise, thoroughness, thoughtfulness, politeness, and enthusiasm

Requirements:

• Minimum 1 year experience in US Residential Mortgage preferably in Pre/ Post close audit with excellent knowledge of guidelines
• Excellent customer service and written and verbal communication skills
• Detail oriented and excellent organizational skills
• Quick learner to keep up with the fast paced mortgage industry
• Able to prioritize multiple tasks and manage time
• Problem-solver with strong analytical skills
• Adheres to directives, procedures, and standards
• Ability to work in a paperless environment
• Computer proficiency including Microsoft Office Product Suite
• Candidates must be available to work outside of normal business hours when necessary
• Flexible to work in 24/7 process including night shifts and weekends