Quality & Process Analyst – Travel Operations (Amadeus / GDS)

1 years

0 Lacs

Posted:1 day ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Quality & Process Analyst – Travel Operations


Key Responsibilities

  • Develop, implement, and manage processes to maintain optimal operational performance and customer satisfaction.
  • Define and monitor quality standards and parameters for travel operations and ticketing procedures.
  • Conduct quality checks and perform

    mystery calls

    to ensure accurate and consistent customer interactions.
  • Audit and oversee all tickets issued through

    GDS systems (Amadeus)

    and related travel platforms.
  • Identify and analyze operational issues, defects, and inefficiencies; recommend and facilitate practical solutions.
  • Deliver insights into performance drivers and propose process improvements based on data and customer feedback.
  • Design quality guidelines and collaborate with managers to achieve high team performance.
  • Conduct calibration sessions and team meetings to maintain system stability and alignment.
  • Facilitate onboarding sessions, presentations, and simulations for new hires to ensure quality understanding.


Requirements

  • Minimum

    1 year of experience

    in a similar role (Travel QA / Process Analyst / Operations Analyst).
  • Hands-on experience with

    Amadeus

    and related

    GDS/ticketing systems

    .
  • Working knowledge of

    CRM tools

    and travel management platforms.
  • Strong analytical, problem-solving, and process improvement mindset.
  • Excellent verbal and written communication skills.
  • Strong leadership, organizational, and time management skills.
  • Attention to detail and commitment to high-quality service delivery.


Why Join Us

Be part of a fast-growing team that values innovation, accuracy, and excellence. You’ll work closely with leadership to improve systems, enhance customer experience, and help shape the quality culture across the organization.

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