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Quality Manager

Quality Manager

Golden Opportunities

6 - 12 years

6 - 7 Lacs

bengaluru

Posted:None| Platform:

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Skills Required

call monitoring quality management quality monitoring call quality qc tools call audit quality check quality compliance 7qc six sigma quality quality control

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: AM - Quality Operations

Roles and Responsibilities:

Conduct regular call audits to ensure adherence to quality standards and identify areas for improvement.
Develop and implement effective quality control processes to maintain high-quality services.
Collaborate with team members to resolve issues related to call monitoring, quality checking, and quality compliance.
Analyze data from various sources (e.g., CRM systems) to track performance metrics and optimize processes.

Job Requirements :

6-12 years of experience in BPO/Call Centre industry with a focus on Quality Management.
Strong understanding of QC tools such as 7QC, Six Sigma Quality Methodologies, etc. .
Proven expertise in conducting Call Audits, Call Monitoring, Call Quality Assurance, Quality Checks, etc.

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