1822 Quality Management Jobs - Page 31

ITIL framework knowledge and operational

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: SQL Server Application Admin.

Manufacturing of Corrugated boxes. Be responsible for the production process for the company.Lead the team of production/Quality executives. Have depth knowledge of the packaging-manufacturing industry.members to deliver packaging Required Candidate profile Assist in coordinating projects involving the design and implementation for the packaging of new or existing products, Assist in building documents including cost estimates and works.

Role & responsibilities To look after Quality Indicators of departments and monitoring of the indicators on a monthly basis. To check compliance of medical records by regular audits To train the staffs for quality related teachings, compliances, hospital policies, protocols and usages as required by quality improvement guidelines. To check, maintain and record the compliance of clinical Pathways and clinical Measures as selected from JCI library. To educate staffs and all concerned regarding the same To conduct audits , checks at regular intervals To organize and maintain the frequency of committee meetings, minutes and follow ups. To monitor compliances as mentioned by Quality standard guidelines. Preferred candidate profile Able to work accurately and with minimal supervision. Ability to comprehend written instructions given by the Doctors and the other related departmental personnel. Ability to plan & organize ones work schedule effectively. Speaking and listening are essential requirements to understand and carry out the instructions given by the supervisors and other related departmental personnel. Affinity to work in team. Enthusiasm. Open-mindedness.

8+ years design/implementation/consulting/S4H Migration experience with SAP Production planning/Quality Management. Must have Multiple S4Hana Public Cloud in SAP - PP Module Should have worked in at least two end-to-end GreenField Implementation starting from build and deploy, rollout of templates across regions and support experience. Good business process knowledge and consulting skills Excellent verbal and written communication skills, ability to effectively communicate with internal and external customers. Structure approach to collaborate with team and stakeholders using JIRA etc. Personality: willingness to learn, entrepreneurial mindset, creative, pro-active, independent, strong analytical skills, passionate, flexible, innovative, assertive, convincing, team player, reliable, willing to go the extra-mile when needed Working style: customer-oriented, target-oriented, challenging status quo, collaborative, analytical, structured, strategic vision. Willing to travel to customer locations for projects requirements. Work Experience: Domain expertise in Production Planning/Quality management Functional area Should be able to understand the template design and identify the gaps for rollout related to country / region specific requirements. Must have experience on especially in SAP PP/QM domain processes in Public Cloud S4HANA Implementation. Must have good knowledge in production planning areas such as Demand management and MRP. Experienced in Enhancements using User-Exits / BAPIs Experience in Interfaces with SAP and Non-SAP systems and ALE/IDOCs Good Integration knowledge with other SAP Modules such as MM, SD, FICO and PM Strong client-facing experience Should have thorough knowledge on Production - Master Data, Planning Scenarios, Demand Management, MRP, Shop floor Control, Special process such as Subcontracting, Engg. Change Mgmt., Batch, Ability to configure, manage master data changes, end-to-end process flow. Good to have ABAP technical knowledge. Ability to design FS, End User Training Document Experience in EDI set-up and interfaces to other external systems Total Experience Expected: 08-10 years

Job Description: 10-14+ years design/implementation/consulting/S4H Migration experience with SAP Production planning/Quality Management. Must have Multiple S4Hana Public Cloud in SAP - PM Module Should have worked in at least two end-to-end GreenField Implementation starting from build and deploy, rollout of templates across regions and support experience. Good business process knowledge and consulting skills Excellent verbal and written communication skills, ability to effectively communicate with internal and external customers. Structure approach to collaborate with team and stakeholders using JIRA etc. Personality: willingness to learn, entrepreneurial mindset, creative, pro-active, independent, strong analytical skills, passionate, flexible, innovative, assertive, convincing, team player, reliable, willing to go the extra-mile when needed Working style: customer-oriented, target-oriented, challenging status quo, collaborative, analytical, structured, strategic vision. Willing to travel to customer locations for projects requirements. Work Experience: Domain expertise in Production Planning/Quality management Functional area Should be able to understand the template design and identify the gaps for rollout related to country / region specific requirements. Must have experience on especially in SAP PM domain processes in Public Cloud S4HANA Implementation. Must have good knowledge in production planning areas such as Demand management and MRP. Experienced in Enhancements using User-Exits / BAPIs Experience in Interfaces with SAP and Non-SAP systems and ALE/IDOCs Good Integration knowledge with other SAP Modules such as MM, SD, FICO and PM Strong client-facing experience Should have thorough knowledge on Production - Master Data, Planning Scenarios, Demand Management, MRP, Shop floor Control, Special process such as Subcontracting, Engg. Change Mgmt., Batch, Ability to configure, manage master data changes, end-to-end process flow. Good to have ABAP technical knowledge. Ability to design FS, End User Training Document Experience in EDI set-up and interfaces to other external systems Total Experience Expected: 10-14 years

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Demand Planning & Forecasting_M.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Demand Planning & Forecasting_M.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Demand Planning & Forecasting_M.

Role & responsibilities 1. Shall responsible to review implementation & maintain of the Quality Management system with the regulations. 2. Determining, negotiating, and agreeing on in-house quality procedures, standards and specifications 3. Checking & Maintaining of Master Documents related to the QMS system. 4. Shall responsible to review filled Batch Production control record & analysis report for batch release. 5. Responsible for coordinate validation activity and validation protocols. 6. Responsible for control and approve deviations whenever raised in the concerned department and record the deviations. 7. Review and approval of the standard operating procedures for other concerned departments. 8. Responsible to plan and carry out internal audits & MRM. 9. Responsible for Coordinate with QC/Production for handling and investigation of Market complaints. 10. Responsible for conducting on-going training programs for new recruits and retraining for existing employees of concern department on the topic of SOP, GTP, GLP cGMP, WHO, ISO, etc. whenever required or as per schedule & Responsible for verifying the effectiveness of training programs system. 11. To check and approve artworks in coordination. 12. Verification and approval of the change control whenever the change in the document, facility, process, and equipment. 13. Verification and approval of documents concern to the production process, analysis including quality system. 14. Responsible for verifying the effectiveness of corrective action and preventive action systems. 15. Responsible to review & maintain system represent in QA department SOPs like OOS, OOT, (document record, storage & retention), Document control, APQR, Calibration, Trend data, etc. 16. Should have better co-ordination with QA, Production, QC, Engineering & Maintenance, for implementation of cGMP and also the electrical department. 17. Responsible for complying with all regulatory queries during any inspection and audit. 18. Responsible for application to FDA, FSSAI, Kosher, Halal, ISO, and others for any approval like Technical person, License/Renewal License, and additional Product, GMP. 19. Also responsible to work on time and to ensure TAT (Turn Around Time) given by Directors, any other job assigned by Superior. 20. Ensuring the manufacturing processes comply with standards at both the national and international levels. Job Type: Full-time

Leads and directs quality organization that is responsible for creating, maintaining, and improving business and manufacturing process and systems to exceed customers expectations. Plant Quality Head will be responsible for leading Quality Assurance across various Products/Processes/ Customers (Internal & External)/Suppliers (Finished Goods & Components). To build quality culture of zero defect in the organization through total quality management initiatives Responsible for preparing Quality Assurance Strategy for ensuring right quality enablers for Supplier / Manufacturing value chain for continuous improvement of Overall Quality Metrics. Responsible for driving sustainable quality systems including applicable regulatory compliances. Candidate will also be responsible for driving excellence through ZED (Zero Effect Zero Defect) & Six Sigma approach. Coordinates and Collaborates with Manufacturing / Production Engineering/ Plant Quality for establishing process controls, Quality systems, and critical touch points. Integrate with all functions plants to ensure compliance to process/start up verification, stage-wise process data, stage-wise product data, Control plan, SOP, OPLs, receiving inspection enablers thus ensuring results. Audits quality systems for deficiency identification and correction. Ensures that corrective measures meet acceptable reliability standards and that documentation is compliant with requirements. May also be responsible for the unit's Performance Excellence (Six-Sigma) project portfolio, assuring the effective use of different improvement methodologies (DMAIC, Lean, DESGN, etc) toward the achievement of division or plant strategic goals. To drive continuous improvement initiatives in quality, efficiency, and cost reduction To develop and implement the quality management system (QMS) and procedures, ensuring compliance with relevant standards and regulations. Preferred candidate profile 15 and above years overall experience in manufacturing and/or technical roles 10 years+ experience in a quality engineering or application engineering role TL 9000 or equivalent experience, Quality Systems auditing experience Successful and proven supervisory experience manufacturing plant. Bachelor of engineering or Post Graduation

Job Title: General Manager - Delivery Service Line: Medical coding Speciality : HCC coding Job Summary: The GM of Medical Coding is responsible for overseeing the medical coding operations, ensuring compliance with industry regulations, maintaining high accuracy and productivity standards, and managing a team of coders. The GM will play a key role in driving efficiency, quality, and continuous improvement in the medical coding department, while collaborating with other departments to achieve organizational goals. Key Responsibilities: Team Leadership & Management : Lead and manage the medical coding team, ensuring high performance, engagement, and professional growth. Conduct regular training sessions to ensure staff is up to date with the latest coding practices and industry standards. Provide coaching and feedback to improve productivity and accuracy. Operational Oversight : Oversee daily medical coding operations and ensure timely and accurate coding of healthcare services. Monitor workflow to ensure departmental goals are met, including productivity targets and quality assurance standards. Ensure compliance with the Health Insurance Portability and Accountability Act (HIPAA) and other regulatory requirements. Quality Control & Compliance : Review coding work for accuracy, completeness, and adherence to current coding guidelines (ICD-10, CPT, HCPCS). Implement corrective actions and develop strategies to improve coding accuracy and minimize denials. Conduct audits and internal reviews to identify issues and implement solutions. Collaboration & Reporting : Collaborate with clinical, billing, and other administrative teams to resolve coding-related queries. Analyze coding trends and provide reports to senior management for decision-making. Coordinate with insurance companies and healthcare providers to resolve coding discrepancies. Process Improvement : Identify opportunities for process improvement within the coding department to enhance efficiency and reduce errors. Develop and implement best practices, standard operating procedures (SOPs), and training materials for the coding team. Technology Integration : Stay up-to-date with coding software, electronic health record (EHR) systems, and new industry trends. Lead the integration of new tools and technologies to improve coding processes. Key Requirements: Education : Bachelors degree or a Masters degree in any field. Certification in Medical Coding (e.g., CPC, CCS, CCS-P) is required. Experience : At least 15 to 18 years of experience in medical coding, with a minimum of 8 to 10 years in a managerial role Experience in managing large coding teams and driving operational efficiency. Familiarity with ICD-10, CPT, HCPCS coding systems and compliance regulations. Skills : Strong leadership, communication, and interpersonal skills. In-depth knowledge of medical coding practices, healthcare reimbursement, and regulatory requirements. Ability to manage and analyze large sets of data and make data-driven decisions. Proficient in using coding software, EHR systems, and MS Office Suite (Excel, Word, PowerPoint). Personal Attributes : Attention to detail with a focus on accuracy and compliance. Ability to work under pressure and manage multiple priorities. Strong problem-solving and decision-making skills.

Your day at NTT DATA The Manager, Construction Projects is a management role responsible for planning, executing, and managing data center construction projects. This role involves leading project teams, coordinating resources, monitoring project progress, and ensuring that projects are completed to meet quality, timeline, and budgetary requirements whilst fostering a collaborative and innovative culture across their team, focused on operational excellence. Key responsibilities: Oversees the planning, execution, and completion of data center construction projects, including new builds, expansions, and renovations. Develops detailed project plans, including scope, schedule, budget, and resource allocation. Coordinates project resources, including people, contractors, materials, and equipment. Ensures resource allocation aligns with project needs and budget constraints. Provides technical guidance and oversight to project teams to ensure that data center facility designs meet operational, security, scalability, and sustainability requirements. Collaborates with architects, engineers, and consultants. Manages project budgets, track expenditures, and report financial performance. Identifies and address cost-saving opportunities to optimize project spending. Identifies potential risks associated with data center construction projects and develops risk mitigation strategies. Monitors project risks and take proactive measures to minimize disruptions. Implements quality control measures to ensure that construction work complies with design specifications, industry standards, and best practices. Provides regular project updates, status reports, and milestone assessments. Manages relationships with external vendors, suppliers, and construction contractors. Promotes safety protocols, environmental responsibility, and sustainability practices in data center construction projects. Ensures compliance with safety regulations and standards. To thrive in this role, you need to have: Advanced knowledge of data center facilities, infrastructure, best practices, and industry standards. Advanced technical understanding of electrical systems, HVAC, cooling technologies, networking, and security systems related to data center construction. Advanced leadership and team management skills, including experience in managing project teams. Advanced communication and interpersonal skills for collaboration, stakeholder management, and reporting. Advanced problem-solving and analytical abilities to address project challenges. Advanced knowledge of international regulations and standards related to construction projects. Commitment to continuous learning and staying updated with industry trends and best practices. Good financial acumen, budgeting skills, and experience managing large construction project budgets. Academic qualifications and certifications: Bachelor's degree or equivalent in Civil Engineering, Construction Management, Electrical Engineering or related field. PMP (Project Management Professional) certification is preferred. Required experience: Advanced experience gained in a similar role within a global IT services organization. Advanced experience in project management methodologies, tools, and practices. Advanced experience managing data center construction projects. Advanced experience managing and leading data construction project resources.

Responsibilities: * Ensure compliance with quality standards & customer requirements * Monitor KPIs related to quality performance * Conduct regular inspections & analyses Performance bonus Health insurance Provident fund Annual bonus

Role & responsibilities * Collect, analyze and interpret infection-control data. * Notify local, state and federal authorities about reportable diseases as required. * Plan, implement, manage and evaluate infection prevention and control activities. * Conduct infection control risk assessments for construction and renovation projects; equipment inspection, and pest control * Educate individuals and groups about the risk, prevention, transmission, and control of infection disease-specific care, appropriate precautions, and appropriate assessments. * Establish accepted standards and develop, implement, monitor and revise infection control policies and procedures to assure compliance with the standards. * Investigate, manage and conduct surveillance of suspected and confirmed outbreaks of infection. * Provide consultation on infection risk assessment, prevention, and control strategies. Preferred candidate profile 1. QUALIFICATION: PC BSc / BSc with good teaching experience 2. EXPERIENCE: 2+ years 3. LINGUISTIC COMPETENCE : Good knowledge of written and spoken English; Excellent understanding of local languages and Hindi. 4. SKILLS REQUIRED : * Superior customer service skills, excellent communication skills, good computer skills, use of basic office equipment. * Excellent documentation skills, highly detailed oriented, ability to multitask and manage time effectively. * Team player with effective interpersonal skills. * Knowledge of microbiology, epidemiology, infectious diseases, sterilization, and disinfection, medication, vaccine and antibiotic usage, statistics and regulatory requirements are essential. * Skills such as consultation, teaching, data analysis and interpretation and project good communication skills management are essential as well.

Process Improvement: Analyze production processes to identify inefficiencies and implement continuous improvement initiatives to enhance productivity, quality, and safety. Troubleshooting: Provide technical support to resolve engineering-related issues that arise during production. Work closely with maintenance teams to minimize downtime. Production Planning: Collaborate with the production planning team to ensure optimal utilization of resources and alignment with production schedules. Quality Control: Monitor product quality and ensure compliance with industry standards and company quality assurance policies. Documentation: Maintain accurate records of production processes, machine settings, and operational changes. Create and update standard operating procedures as needed.

Responsibilities: * Ensure compliance with industry standards & customer requirements * Collaborate with cross-functional teams on quality initiatives * Lead quality management system implementation

Responsibilities Job Tittle-Quality Manager Location-Kolkata/Mumbai Preferable Qualification Six Sigma Balck Belt, Agile certified-Scrum Master Job Responsibilities Compile and analyze Quality information regarding the product Be able to write clear, informative reports that highlight the main findings. Have the ability to discuss quality standards and how to accomplish them with other employees. Reviewing customer feedback and understanding customer demands and expectations of products and services Working with management teams to provide recommendations and solutions to quality issues Investigating root causes of defects and recommending solutions for quality issues Onboarding and training new quality control team members Staying up to date with new quality control techniques and methods

Role & responsibilities Fresher-Diploma Holder ITI Electrical Preferred candidate profile Male only

Responsibilities: * Ensure compliance with quality standards * Collaborate with cross-functional teams on product development * Lead quality initiatives & improvement projects * Conduct regular audits & inspections * Meet target as per required

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Order Management(Comms). Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ? Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ? Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ? Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Performance Testing. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ? Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ? Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ? Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ? Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ? Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ? Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Spring Boot. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role : Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed