1822 Quality Management Jobs - Page 29

Role & responsibilities Quality Inprocess Quality In Process Quality Assurance SPC MSA Study ISO Documentation 5-S 8D Customer Quality Incoming Quality Final Quality Capa Preferred candidate profile Male only

Chemveda is hiring for Quality Assurance Executive Position Experience - 2-6 years Qualification - M.Sc Chemistry /M.Pharma Designation - Executive Job Responsibilities :- 1. Involves in daily QA activities for SOP compliance. 2. Equipment and Software qualifications Review of USR & SRS, Review of IQ, OQ, PQ document inhouse softwares and maintenance of Equipment and software related back up coordination with other departments. 3. Preparation of refresh and QMS Training presentation and circulating training links to all employees based on training schedules and follow ups. 4. Review of Risk assessments related to change control, CAPA, Deviation, OOS, OOT. 5. Review of Analyst Qualifications and review of Analytical LNBs. 6. Review of Vendor Questionnaires and Review of Vendor qualification documents and checking external facility and vendor audits with respect to raw materials and finished products. 7. Review of new GMP projects with regard to regulatory and client compliance aspects, Scrutiny of GMP facilities and Review of GMP Certifications & all requirements applicable to the projects. 8. Review of SOPs, Specifications, Method of Analysis and Analytical test data sheet. 9. Review of Method transfer protocols and reports, Validation protocols and reports, Forced degradation data and Review of quality impacting incidents, OOS and Data corrections. 10. Lab rounds and Compliance verification and Qualification of GMP Contract Manufacturing Facilities (CMO). a. Circulation of Non-compliances b. Circulation of Non-Compliance reports to CMO 11. Circulating agenda for Internal Audits and Management review meetings, Reporting & Circulation of Non-Compliances and Suggestion of appropriate CAPAs. 12. Functional Objectives: Follow-up & review of the objectives action plan and Data collection & compilation. 13. Review of weekly and monthly reports and collecting data. 14. Monitoring of QMS activities as per ISO & Client requirements. 15. Document issuance, retrieval and archival, document control. 16. During the audits, to coordinate with the with the auditors to show and explain the documentation of quality systems & procedures. 17. Preparation quality system procedures and quality manual. 18. To prepare audit compliance reports or responses and to ensuring the successful closure of audit cycle.

Position Summary The Compliance, Quality & Data Fiduciary Manager is responsible for ensuring the organizations compliance with ISO 9001 (Quality Management System), ISO 27001 (Information Security Management System) standards, also fulfilling the duties of data fiduciary. This role involves managing the quality and information security frameworks, ensuring data protection & privacy compliance and overseeing all related processes to maintain the highest standards of integrity and trust. Area of Responsibility A . ISO 9001Quality Management System (QMS) 1. Design, Development and Implementation Design, implement and maintain QMS in accordance with ISO 9001 standards Develop and document quality policies, procedures and processes which are aligned with prevailing ISO 9001 standards. 2. Monitoring and Auditing Conduct regular interval audits to ensure ISO 9001 Compliance Monitor key performance indicators(KPIs) to access and improve effectiveness of QMS Lead continuous improvement initiatives in quality management 3. Training and Awareness Provide training on ISO 9001 standards and quality management best practices Ensure all employees understand their role within the QMS framework B.ISO 27001 Information Security Management System (ISMS) 1. Development and Implementation Establish, implement the ISMS standards as per ISO 27001 Develop and maintain robust information security policies, procedures and controls. 2. Risk Management Conduct risk assessments to identify potential threats to information security. Implement appropriate security measures to mitigate identified risks. 3. Monitoring and Auditing Conduct regular interval audits to ensure ISO 27001 Compliance Address any non-conformities identified during audits and ensure continuous improvement 4. Incident Management Develop and manage an incident response plan for handling security breaches. Lead investigation into security incidents and coordinate remedies efforts. C.ISO 27701 Privacy Information Management System (PIMS) 1. Development and Implementation Establish, implement the PIMS standards as per ISO 27701 Develop and maintain robust personal data protection policies, procedures and controls 2. Data security and Privacy Regularly review and update data protection policy to align with changing regulation Implement appropriate data protection measures, ensuring that personal data is secured and handled ethically. 3. Monitoring and Auditing Conduct regular interval audits to ensure ISO 27701 Compliance Address any non-conformities identified during audits and ensure continuous improvement 4. Transparency and Accountability Maintain transparent data practices, clearly communicating how personal data is used and stored. Ensure that the organization can demonstrate compliance with data protection principles and respond effectively to data principles request. 5. Training and Awareness Provide training on ISO 27701 standards and train employees on data protection laws DPDP Act 2023, emphasizing their roles and responsibilities as data handlers Promote a culture of privacy and data protection within the organization D. Compliance Management 1. Regulatory Compliance Ensure the organization complies with all relevant legal and regulatory requirements related to quality, privacy information and information security Keep up-to date with changes in legislation and standards that impact ISO 9001, ISO 27001 and ISO 27701 2. Documentation and Reporting Maintain comprehensive record of compliance activity, include audit findings, corrective actions and management reviews Prepare and present compliance and quality reports to senior management E. Continuous Improvement 1. Process Optimization Identify opportunities for process improvements for across quality, information security and data protection functions Lead initiatives to enhance organizational practices and promote a culture of continuous improvement 2. Stakeholder Engagement Collaborate with internal and external stakeholders to ensure alignment with these ISO 90001, ISO 27001 and ISO 27701 requirements. Act as a primary contact for all compliance certification such as quality, information security and data protection related matters. Qualification: Bachelor Degree, relevant certifications( ISO 9001 lead auditor, ISO 27001 Lead Auditor, Data Protection Officer) Shift Timing 9 AM-6 PM, 5 days with 2 alternate Saturdays in a month Experience: Proven experience in managing, implementing and getting certification on ISO 9001 and ISO 27001 for at least 9 -12 years of experience Last experience along with ISO 9001 and ISO 27001, preferably in managing ISO 27701 for at least 2-3 years Experience in conducting audits, vendor assessments/ due diligence with respect to ISMS and data protection as requested by the clients. Leading all compliance initiatives. Key Competencies Functional Strong knowledge of ISO 9001, ISO 27001 and ISO 27701 along with data protection regulations Excellent analytical, problem solving and decision making skills Strong communication skills with ability to influence and lead cross functional teams. Should have excellent presentation skills and should be able to present to senior management High attention to details and strong organizational skills Should be able to conduct and manage audits of different business units within the organization Should be able to manage vendors and possess good negotiation skills Perks: Health & Wellness Work-Life Balance Recognition & Awards Collaborative Culture Learning & Development Professional Growth

Position Summary The Compliance, Quality & Data Fiduciary Manager is responsible for ensuring the organizations compliance with ISO 9001 (Quality Management System), ISO 27001 (Information Security Management System) standards, also fulfilling the duties of data fiduciary. This role involves managing the quality and information security frameworks, ensuring data protection & privacy compliance and overseeing all related processes to maintain the highest standards of integrity and trust. Area of Responsibility A . ISO 9001Quality Management System (QMS) 1. Design, Development and Implementation Design, implement and maintain QMS in accordance with ISO 9001 standards Develop and document quality policies, procedures and processes which are aligned with prevailing ISO 9001 standards. 2. Monitoring and Auditing Conduct regular interval audits to ensure ISO 9001 Compliance Monitor key performance indicators(KPIs) to access and improve effectiveness of QMS Lead continuous improvement initiatives in quality management 3. Training and Awareness Provide training on ISO 9001 standards and quality management best practices Ensure all employees understand their role within the QMS framework B.ISO 27001 Information Security Management System (ISMS) 1. Development and Implementation Establish, implement the ISMS standards as per ISO 27001 Develop and maintain robust information security policies, procedures and controls. 2. Risk Management Conduct risk assessments to identify potential threats to information security. Implement appropriate security measures to mitigate identified risks. 3. Monitoring and Auditing Conduct regular interval audits to ensure ISO 27001 Compliance Address any non-conformities identified during audits and ensure continuous improvement 4. Incident Management Develop and manage an incident response plan for handling security breaches. Lead investigation into security incidents and coordinate remedies efforts. C.ISO 27701 Privacy Information Management System (PIMS) 1. Development and Implementation Establish, implement the PIMS standards as per ISO 27701 Develop and maintain robust personal data protection policies, procedures and controls 2. Data security and Privacy Regularly review and update data protection policy to align with changing regulation Implement appropriate data protection measures, ensuring that personal data is secured and handled ethically. 3. Monitoring and Auditing Conduct regular interval audits to ensure ISO 27701 Compliance Address any non-conformities identified during audits and ensure continuous improvement 4. Transparency and Accountability Maintain transparent data practices, clearly communicating how personal data is used and stored. Ensure that the organization can demonstrate compliance with data protection principles and respond effectively to data principles request. 5. Training and Awareness Provide training on ISO 27701 standards and train employees on data protection laws DPDP Act 2023, emphasizing their roles and responsibilities as data handlers Promote a culture of privacy and data protection within the organization D. Compliance Management 1. Regulatory Compliance Ensure the organization complies with all relevant legal and regulatory requirements related to quality, privacy information and information security Keep up-to date with changes in legislation and standards that impact ISO 9001, ISO 27001 and ISO 27701 2. Documentation and Reporting Maintain comprehensive record of compliance activity, include audit findings, corrective actions and management reviews Prepare and present compliance and quality reports to senior management E. Continuous Improvement 1. Process Optimization Identify opportunities for process improvements for across quality, information security and data protection functions Lead initiatives to enhance organizational practices and promote a culture of continuous improvement 2. Stakeholder Engagement Collaborate with internal and external stakeholders to ensure alignment with these ISO 90001, ISO 27001 and ISO 27701 requirements. Act as a primary contact for all compliance certification such as quality, information security and data protection related matters. Qualification: Bachelor Degree, relevant certifications( ISO 9001 lead auditor, ISO 27001 Lead Auditor, Data Protection Officer) Shift Timing 9 AM-6 PM, 5 days with 2 alternate Saturdays in a month Experience: Proven experience in managing, implementing and getting certification on ISO 9001 and ISO 27001 for at least 10 -12 years of experience Last experience along with ISO 9001 and ISO 27001, preferably in managing ISO 27701 for at least 2-3 years Experience in conducting audits, vendor assessments/ due diligence with respect to ISMS and data protection as requested by the clients. Leading all compliance initiatives. Key Competencies Functional Strong knowledge of ISO 9001, ISO 27001 and ISO 27701 along with data protection regulations Excellent analytical, problem solving and decision making skills Strong communication skills with ability to influence and lead cross functional teams. Should have excellent presentation skills and should be able to present to senior management High attention to details and strong organizational skills Should be able to conduct and manage audits of different business units within the organization Should be able to manage vendors and possess good negotiation skills Perks: Health & Wellness Work-Life Balance Recognition & Awards Collaborative Culture Learning & Development Professional Growth

Check incoming raw material and packaging material as per quality plan. - To check water,Intermediate product, finished product for chemical analysis - pest control activities check all the QA tests for online process. - Evaluation of R & D batch.

Hi, We are hiring for the ITES Company for Quality Analyst Role. Overview The Quality Analyst is responsible for auditing and evaluating international voice calls to ensure high service standards and enhance customer satisfaction. The role focuses on monitoring agent performance, conducting quality assessments, and providing constructive feedback to drive continuous improvement. Key responsibilities include using Six Sigma quality tools (like histograms, 80/20 analysis and fishbone diagrams), maintaining metrics such as AHT, CSAT, CHT, NPS, and SCORE, and leading calibration and dip-check sessions. The role also involves analyzing data quality, performing root cause analysis, and collaborating with development teams to enhance system performance. Key Skills: a) Min 5 Years Overall Experience in International BPO b) Min 1 year Experience as a Quality Analyst in International BPO c) Good understanding of 7 Six Sigma tools of quality preparing histograms, 80/20 analysis, fish bone d) Any Graduate To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a)To Apply for above Job Role ( Gurgaon) Type : Job Code # 157 OR To Apply, Copy and Paste Link Below https://outpace.in/job/quality-analyst/ Job description: Minimum 3 to 5 years of experience as Quality Analyst in Voice is mandatory. Prior experience of doing quality assessments for international voice work. Good Communication & Presentation Skills - speaking and writing skills. Moderate Excel proficiency. Good understanding of 7 six sigma tools of quality preparing histograms, 80/20 analysis, fish bone, call quality and transaction quality attributes. Maintaining the Core team Quality, conducting regular calibration sessions. Doubt clearing sessions dip check. Maintaining the core team AHT, CSAT, CHT, NPS, SCORE. Main responsibility to audit the calls, to improve the quality of the process and provide feedback to the agents in order to enhance more customer experience in service and improve the performance of agents. Motivated achiever who exceeds goals by maintaining quality in work. To check the quality of the end system using software testing tools. Proficient working in partnership with the development teams to deliver business functionality on time with required quality that meets the acceptance criteria. Participated actively in data quality investigations and analyses, diagnosing root causes of issues and providing actionable recommendations to the development team for resolution. Acquired knowledge of database systems, specifically Snowflake, SAP HANA and concepts related to data warehousing.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Medical Info & Product Support(Others). Experience: 1-3 Years.

Hi, We are hiring for ITES Company for Associate/Sr Associate - Quality Analyst/Reporting Role. Overview Quality Analyst / Reporting is a professional responsible for ensuring that products, services, or software meet defined quality standards, regulatory requirements, and customer expectations. Key responsibilities include conducting quality checks, managing the feedback loop, preparing daily/weekly reports, performing cross-calibration with clients, leading team huddles, and handling customer complaints. The role also involves applying Lean & Six Sigma methodologies to improve processes, tracking customer-based quality parameters, and ensuring customer data privacy. A deep understanding of utilities and a focus on overall customer experience are crucial Key Skills: a) Min 1 Year Experience in MIS Reporting b) Any Graduate c) Knowledge of Dashboards To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a)To Apply for above Job Role ( Kolkata) Type : Job Code # 232 Job description: Any Graduate with 1 year of relevant experience in reporting or MIS role is preferred. Respond to queries, handle level 1 escalations, and provide solutions for closure of open points Timely escalation of issues to the operation manager Preparation of MIS as per customer requirement Ensure the team is compliant with all quality requirements Monitoring daily dashboard and bringing in necessary preventive measures through detailed error analysis Involvement in project management reviews to understand the health of the unit and adopt necessary controls Ensure preparation of training and development plan for all the team members Should perform regular reviews with team members Undertake appraisal activity for associates, and provide necessary feedback and support in terms of career progression Manage absenteeism and attrition in a team effectively Engage and interact with customers to understand requirements and provide solutions

Quality Management System with incidents, fixes and improvements, Inspect product materials, mechanical and electrical systems for defects and durability, Auditing systems based on ISO 9001:2015 requirements, testing systems and develop procedures. Required Candidate profile Mechanical Industries such as Aero Space, Automotive, SPM - Engineering Machinery, Industrial Equipment, Third Party Audit & Testing firms like TUV, Intertek, SGS etc. Location is Dodaballapur.

Responsibilities: IMMEDIATE - JOINER * Manage quality assurance processes from planning to implementation. * Conduct internal audits according to IATF standards. * Ensure compliance with QMS requirements. * Lead quality improvement initiatives.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Order Management-Level 1. Experience: 1-3 Years.

What you will do In this vital role you will own and implements the end-to-end global complaint process and management system, ensuring appropriate business connection across Amgen. In doing so, the focus is on assuring complaint processes and systems remain fully compliant through the quality operating standards and procedures to current, emerging internal and external requirements. In addition, the team translates information from the market to drive continuous improvement. Manager Quality Complaints supervises a team of complaint investigators owning records with basic investigations, customer feedback records and records with limited information. Quality Manager Complaints ensures execution of the complaint process in compliance with company policies/procedures and regulatory requirements. Ensures execution of the quality complaint process in compliance with the applicable procedures, laws and regulations Ensures quality of tasks and complaint records Leads team initiatives/projects Establishes performance expectations and monitors for daily improvement Prioritizes workload as needed based on the changing incoming volumes or records Leads and mentors a team of complaint investigators, providing mentorship and support as needed Raises potential quality issues to management Monitors team's performance and oversight of staff's performance and development Assures training is continuously maintained Accountable for day-to-day operations of the staff members under their supervision Participates in audits and assessments as required, providing documentation and information on complaint management processes Develops a culture of continuous improvement and customer-centricity within the team Basic Qualifications: Doctorate degree OR Masters degree and 4 to 6 years of quality management, with focus on complaints handling experience OR Bachelors degree and 6 to 8 years of quality management, with focus on complaints handling experience OR Diploma and 10 to 12 years of quality management, with focus on complaints handling experience Preferred Qualifications: Quality and manufacturing experience in biotech, medical device or pharmaceutical industry Leadership skills and the ability to supervise multiple projects simultaneously Familiarity with advance project management tools Ability to operate in a matrixed or team environment with site, functional, and executive leadership Experience in driving decision making by using DAI principles Understanding of quality and industry requirements/expectations of a QMS Understanding of the applicable manufacturing/testing processes (i.e., API, Drug Substance, Drug Product, Packaging, Device manufacturing processes) Ability to negotiate a strategic position after taking feedback from multiple sources Proven ability to lead cross-functional teams, consistently deliver timely, and high-quality results Build rapport with customers and colleagues to develop a collaborative environment. Ability to handling disagreements and finding resolutions that satisfy both parties. Adjust strategies and approaches based on the specifics of each complaint. Ability to work optimally with global, virtual teams. Grasp reputability and steering through regulatory guidelines and compliance obligations. View issues from the customer's perspective to better understand their concerns. Ability to travel +/- 20% of time to domestic and international Amgen sites Note: This role may require working in shifts or extended hours within the same shift

We are looking for a talented individual to join us as a Study Designer and Edit Check Programmer, reporting directly to the Sr. Manager, Clinical Systems and Analytical Reporting. The successful candidate will play a crucial role in adhering to Amgen standards, procedures, and best practices to build and program studies in our clinical trial database. This position will require effective partnership with other CSAR Operations and cross-functional staff to ensure seamless, high-quality deliverables and activities related to the use of electronic data capture technology. We are seeking a strong leader who can confidently influence stakeholders and contribute individually to study-specific and general CSAR/GDO projects or operational work. The ideal candidate will have proven experience in partnering effectively with cross-functional teams to deliver systems support and study deliverables. Additionally, they should have operational experience with clinical database management systems and allied technologies (e.g., Rave EDC, Veeva EDC). Responsibilities include, but are not limited to, the following: Support of clinical trial platform technologies Support decision-making by acting as a data scientist bringing awareness to patterns and analytical insight. Coordinating and providing programming support to Clinical Study Teams Ensure efficient and consistent use of EDC system and ensure the use is complied with the established procedures or standards. Acting as a technical point of contact for systems deliverables on defined programs Identify, recommend or implement system enhancements, new tools or emerging technologies to decrease database development cycle times and foster a collaborative working environment. Providing technical and business process input / expertise on new and emerging technologies Develop, review and implement policies, SOPs and associated documents Ensure documentation supports CSAR operational or technical activities is in a complete manner and consistent with regulatory and the established processes. Assist in preparing for and responding to audit findings (internal or external). Knowledge Good Clinical Practice Strong understanding and experience in the use of performance management techniques, measures, problem-solving and analytical thinking Drug development and clinical trials processes Data management processes Clinical trial databases and applications Edit check development and Custom function programing Programming Languages Systems development lifecycle Project planning and management Collaborating with global cross-functional teams (team/matrix environment) Quality management and Risk Analysis Regulatory filings and inspections Process improvement methodologies Preferred Qualifications Advanced degree or equivalent in life science, computer science, math, statistics, business administration or related discipline Broad knowledge / work experience in data management / programming in the Pharmaceutical or Biotech arena General project management and planning experience Experience in oversight of outside vendors (CROs, central labs, imaging vendors, IRT vendors, etc.) Basic Qualifications Bachelors degree or equivalent in life science, computer science, business administration or related discipline with 9 to 12 years of experience Specialist knowledge / experience in life sciences or a medically related field General biopharmaceutical clinical research experience (clinical research experience obtained working on clinical trials at a biotech, pharmaceutical or CRO company)

Job Title: Senior Manager - Operations Department: Delivery Speciality: Multi-speciality (E&M IP/OP, ED profee/facility, Surgery, Anethesia) Job Summary: We are seeking a highly motivated and experienced Manager - Operations to oversee the day-to-day operations of the company. The ideal candidate will be responsible for streamlining processes, managing a team, optimizing productivity, and ensuring smooth operational execution. This position demands strong leadership skills, operational expertise, and the ability to drive efficiency improvements across all operational areas. Key Responsibilities: Operations Management: Oversee daily operational activities to ensure efficient and effective operations. Monitor and improve performance metrics such as cost control, productivity, quality, and on-time delivery. Identify operational issues and proactively implement solutions. Develop and implement operational strategies to achieve short-term and long-term business goals. Team Leadership: Lead, mentor, and motivate a team of operational staff to achieve goals and objectives. Conduct regular team meetings, performance reviews, and training programs. Foster a positive work environment and ensure adherence to company policies and procedures. Process Optimization: Analyze workflows and operational processes, identifying areas for improvement. Implement process improvements to increase efficiency, reduce costs, and enhance customer satisfaction. Utilize technology and systems to automate and streamline operations. Quality Assurance: Establish and monitor key performance indicators (KPIs) to track quality and operational standards. Ensure adherence to company quality policies and regulatory requirements. Resolve customer issues and complaints promptly, ensuring customer satisfaction. Cross-Department Collaboration: Work closely with other departments (Sales, HR, Finance, etc.) to ensure smooth collaboration and alignment of business objectives. Assist in forecasting and planning to meet operational demands and business needs. Reporting & Analysis: Prepare regular reports on operational performance, including productivity, costs, and quality. Present analysis and recommendations to senior management for strategic decision-making. Qualifications & Skills: Education: Bachelors degree or a Masters degree or relevant certifications is a plus. Experience: 12-18 years of experience in operations management in US healthcare (Medical Coding). Proven track record of managing teams, driving process improvements, and achieving operational goals. Skills: Strong leadership and team management skills. Excellent problem-solving and decision-making abilities. Proficiency in using operational management tools and software. Strong organizational and multitasking skills. Excellent communication skills, both written and verbal. Knowledge of budgeting and financial management. Ability to adapt to changing business needs and priorities. Personal Attributes: Detail-oriented with a focus on efficiency and quality. Strategic thinker with a hands-on approach to execution. Proactive, self-motivated, and results-driven.

BE Mechanical with 5 -8 years of Experience. He will work closely with Corporate Supplier Quality & Purchase team as Single point of contact (SPOC)from plant to ensure right actions implementation. Send cv at samir@uppl.in

Managed the product quality assurance process for the company's edible oil products. Conducted regular audits and inspections to ensure compliance with company standards and regulatory requirements.

Role & responsibilities Overall work experience of minimum 10 yrs.; minimum 8 yrs. experience in Quality Lean Six sigma Black belt certified (Master black belt preferred) Experience in automation of aspects of Quality function Knowledge & experience of Agile methodology & demonstrate a digital mindset Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset Lead Lean Six Sigma culture, applying DMAIC, DMADV and DFSS methodologies to eliminate waste and enhance efficiency. Implement holistic BPR projects, integrating advanced technologies such as Robotic Process Automation (RPA) and Artificial Intelligence (AI) to streamline operations. Process Redesign: Lead process redesign initiatives using Agile and Scrum methodologies, ensuring alignment with organizational goals and user needs. Stakeholder Management: Maintain strong client relationships through proactive communication, understanding client needs, and tailoring quality strategies accordingly. Business Intelligence: Utilize Business Intelligence tools like Power BI and Tableau to analyze data and provide actionable insights for decision-making. Lead Transactional Monitor to analyze transactional quality metrics using Six Sigma methodologies to identify trends and areas for improvement. Quality Assurance: Guide teams that will implement, and maintain SOPs; conduct regular internal and external audits to ensure compliance and high standards. SLA Management: Define, monitor, and manage Service Level Agreements (SLAs) with clients to ensure performance targets are met. Team Leadership: Empower and mentor the quality team, providing training, guidance, and support to achieve departmental objectives. Preferred candidate profile

Heading the Quality Dep't. of Electromechanical manufacturing services like motor , Rotor, Stator, Compressor parts for refrigerators . Customer complaints & quality issues, responsible for all activities in Quality Department of Plant

Key Responsibilities : Curriculum Delivery Execution Oversee the end-to-end scheduling and rollout of curriculum delivery across multiple programs and cohorts. Work closely with content, academic, and operations teams to ensure all modules, sessions, and assessments are delivered as per defined timelines and quality standards. Ensure contingency plans are in place to handle delays, reworks, or escalations in delivery. Cross-functional Coordination Facilitate alignment across product, tech, academic, and learner experience teams to ensure smooth execution of curriculum schedules. Drive regular check-ins and sprint meetings to track status and resolve blockers. Ensure stakeholders are informed and accountable at every stage of curriculum release. Process and Quality Management Implement standard operating procedures (SOPs) for curriculum rollout and tracking. Define and monitor quality metrics for curriculum delivery and identify improvement areas. Conduct post-rollout retrospectives to identify issues and implement feedback loops. Tracking & Reporting Maintain delivery trackers, dashboards, and progress reports on curriculum status. Analyse curriculum consumption data to flag engagement issues or delivery gaps. Provide actionable insights to leadership for data-backed decision-making. Requirements: 2-4 years of experience in project management or academic operations. Demonstrated ability to manage complex workflows across multiple teams. Strong organizational skills and attention to detail. Proficient in using tools like Asana, Trello, Click Up, Notion, or similar project trackers. Excellent verbal and written communication skills. Preferred: Prior experience in EdTech or curriculum delivery roles. Understanding of instructional design, academic workflows, or LMS systems. Should be Familiar with Creating, Maintaining Dashboards and Managing Data.

Minimum of 5 years of experience in supplier quality assurance, preferably in Nutritional products being sold in the US and EU. Proficiency in quality management systems and auditing techniques.

Ensure Quality of products, processes & services r established,monitored & maintained & against defined Goals.Establish Strong Customer Base while performing Internal/External Audits & Plant Improvements.Ensure people/process adhere 2 Co's norms Required Candidate profile Develop & maintain Quality Standards/check procedures throughout.Analyzing rejections/rework/statistical data to take CAPA to eliminate root cause of problems in order to prevent recurrence of problem

Job Title: Training and Quality Manager International BPO Location: Noida & Gurgaon Experience Required: 8 to 15 years (Mandatory experience in International BPO) Shifts: Rotational shifts and rotational week offs Employment Type: Full-Time Role Overview: We are seeking a seasoned and strategic Training and Quality Manager to lead and oversee the Training and Quality Assurance functions for our International Voice BPO operations. This role demands a strong leader with a deep understanding of BPO metrics, compliance, performance enhancement strategies, and coaching methodologies. Key Responsibilities: Training Management: Design, implement, and enhance training modules for new hire, refresher, and process-specific programs. Collaborate with operations and clients to understand training needs and performance gaps. Conduct TNI/TNA (Training Needs Identification/Analysis) and deliver results-oriented training interventions. Drive learning effectiveness and knowledge retention through regular assessments and feedback loops. Ensure trainer readiness and facilitate train-the-trainer programs. Quality Management: Establish and implement quality assurance strategies aligned with client expectations and business goals. Define audit frameworks and monitor process performance through call audits, compliance checks, and RCA. Lead a team of Quality Analysts to ensure rigorous performance tracking and actionable feedback to agents. Manage calibration sessions with stakeholders and ensure scoring alignment. Report quality trends and recommend process improvements. Team Leadership & Governance: Lead a team of trainers and quality analysts across multiple processes. Drive performance, engagement, and development of team members. Work closely with operations and support teams to deliver on SLAs and KPIs. Participate in client interactions, governance calls, and performance reviews. Candidate Requirements: Minimum 8 years of experience in an International BPO , with at least 3 years in a managerial role handling both Training and Quality . Strong understanding of customer service metrics, call quality, BPO training frameworks, and performance management. Excellent communication, presentation, and stakeholder management skills. Flexible to work in rotational shifts and rotational week offs . Bachelor's degree (mandatory); certifications in Six Sigma, COPC, or training (preferred). Interested candidates can reach out at Tanvi.tyagi@telusinternational.com or Whats app @ 9873305992.

Ensure project quality compliance with codes, standards, and QMS requirements Ensure all activities comply with project quality standards and client specifications Inspection of piping spools, fabrication, installation and testing. Required Candidate profile Deliver cost efficiency, safety compliance & quality assurance through effective site execution Implement and manage the QA/QC system at site Establishing WPS, PQR, QAP, ITP for piping/structure works

Roles and Responsibilities Collaborate with cross-functional teams to design and deliver effective team training initiatives. Manage training management systems to track employee progress and ensure compliance with regulatory requirements. Provide product training to new hires and existing employees on insurance products and processes. Develop and implement process training programs for sales teams to enhance customer service skills. Conduct quality audits, monitor calls, and analyze data to identify areas for improvement.

Roles and Responsibilities Production review Material planning Quality Management General Administration Desired Candidate Profile Hands on experience with General Engineering Machinery Knowledge about CNC Lathe, CNC Milling and Plasma. Experience of minimum 15 years in Manufacturing Company Perks and Benefits Annual CTC 9-11 Lacs