Quality General Manager( for garment exports only)

Job Title: Quality GM/Quality Manager

Department:

Location:

Reporting To:

Experience Required:

Qualification:

Salary

Job Summary:

The General Manager – Quality is responsible for leading the entire quality function across all departments – fabric inspection, cutting, sewing, finishing, and final inspection. The role ensures products meet buyer specifications and compliance standards while minimizing defects and enhancing customer satisfaction.

Key Responsibilities:

· Lead and manage the Quality Assurance and Quality Control teams across all departments.

· Define, implement, and monitor quality standards, SOPs, and KPIs for every process.

· Ensure quality from raw material stage to final packed goods.

· Liaise with production, merchandising, and buyers to understand and implement product quality requirements.

· Ensure all audits (buyer, third-party, internal) are successfully passed with minimal NCs.

· Monitor AQL levels and ensure inline and end-line inspections are performed thoroughly.

· Review defect trends and lead root cause analysis (RCA) and corrective action plans (CAPA).

· Implement training and upskilling programs for QC/QA team and production workers.

· Handle customer complaints and feedback on quality issues with immediate resolution.

· Ensure all lab tests, trims inspections, and pre-final inspections are done as per protocol.

· Maintain records for quality documentation and buyer reports.

Key Skills & Competencies:

· Strong technical knowledge of garment construction and quality standards.

· In-depth understanding of AQL, 4-point system, CAPA, RCA, and compliance.

· Proven leadership ability to handle large teams across multiple departments.

· Experience in buyer interactions, audits, and handling export quality systems.

· Good communication, problem-solving, and team-building skills.

· Familiarity with tools like Excel, ERP/QMS software, and reporting formats.

KPIs (Key Performance Indicators):

· % Rejection Rate (cutting, sewing, finishing)

· % First Pass Rate (FPR)

· Audit Pass % (Internal/Buyer/Third-party)

· On-time Quality Reports

· NCs raised vs. Closed ratio

· Quality Training sessions conducted