Quality & Compliance Manager

As a Quality and Compliance Manager at CBRE, you will have the responsibility of overseeing the team that supports quality assurance and quality control deliverables for small to medium-sized clients. This role falls under the Contract Quality Management job function, where you will manage the delivery of contractual services to ensure all requirements are met. Your main duties will include providing formal supervision to employees, monitoring their training and development, conducting performance evaluations and coaching, as well as overseeing the recruiting and hiring of new staff. You will also be responsible for coordinating and managing the team's daily activities, establishing work schedules, assigning tasks, and cross-training employees. Setting and tracking deadlines, mentoring, and coaching as needed will also be part of your role. In addition, you will be expected to execute both company and client compliance programs, participate in continuous improvement objectives, and communicate initiatives and issues across functional areas. Regularly reporting compliance status to stakeholders, tracking the success of quality-of-service initiatives for non-regulated services, and reporting compliance and other metrics to clients during review meetings will be crucial aspects of your job. You will also need to lead by example, model behaviors consistent with CBRE RISE values, influence parties with shared interests to reach agreements, and apply your knowledge of your discipline to achieve team and departmental objectives. Identifying, troubleshooting, and resolving day-to-day and moderately complex issues, whether evident in existing systems and processes or not, will also be part of your responsibilities. To qualify for this role, a Bachelor's Degree is preferred along with 3-5 years of relevant experience. However, a combination of experience and education will be considered in lieu of a degree. You must also possess an appropriate license and/or certification where required by law. Experience in staffing, selection, training, development, coaching, mentoring, performance appraisal, and retention is preferred. Strong leadership skills to motivate team impact on quality, efficiency, and effectiveness, along with in-depth knowledge of Microsoft Office products, such as Word, Excel, and Outlook, are essential requirements for this role. Additionally, having extensive organizational skills and a strong inquisitive mindset will be advantageous in fulfilling the responsibilities of a Quality and Compliance Manager at CBRE.,