Quality & Compliance Manager

As a Quality and Compliance Manager at CBRE, you will be responsible for supervising the team that supports quality assurance and quality control deliverables for small to medium-sized clients. You will play a crucial role in managing the delivery of contractual services to ensure all requirements are met efficiently. - Provide formal supervision to employees, monitor their training and development, conduct performance evaluations, and provide coaching - Coordinate and manage the team's daily activities, establish work schedules, assign tasks, and cross-train staff - Execute company and client compliance programs, participate in continuous improvement objectives, and report compliance status to stakeholders regularly - Track the success of quality-of-service initiatives for non-regulated services and report compliance metrics to clients during review meetings - Execute inspection readiness programs, assist with audits, and serve as a resource for quality operations - Lead by example, model behaviors consistent with CBRE RISE values, and influence parties to reach agreements - Apply knowledge of your own discipline and integrate it with others to achieve team and departmental objectives - Identify, troubleshoot, and resolve day-to-day and moderately complex issues that may not be evident in existing systems and processes - Bachelor's Degree preferred with 3-5 years of relevant experience; a combination of experience and education will also be considered in lieu of a degree - Must possess an appropriate license and/or certification where required by law - Experience in staffing, selection, training, development, coaching, mentoring, performance measurement, appraisal, and retention preferred - Ability to effectively communicate sensitive information, convey performance expectations, and handle problems - Leadership skills to motivate team impact on quality, efficiency, and effectiveness - Proficiency in Microsoft Office products such as Word, Excel, and Outlook - Strong organizational skills with a curious mindset for continuous improvement,