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10.0 - 15.0 years

15 - 20 Lacs

Pune

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Kindly share your CV on sv14@svmanagement.com Summary of the Role: To lead the sourcing, procurement, and supply chain operations for powertrain and aggregate materials, ensuring cost-effective procurement, supplier development, quality compliance, and timely availability of components to support production targets and strategic business goals in the commercial vehicle segment. Key Responsibilities: Strategic Sourcing & Procurement: Develop and implement sourcing strategies for powertrain and aggregate components (engine, transmission, axles, etc.). Supplier Management: Identify, evaluate, and develop reliable vendors and suppliers for domestic sourcing. Material Planning & Coordination: Coordinate with production planning, inventory, and logistics teams for timely availability of critical parts. Cross-functional Collaboration: Work closely with Engineering, R&D, Quality, and Production teams for product development and new part development. Compliance & Risk Management: Ensure adherence to statutory and regulatory norms in procurement and supplier dealings. Team Leadership & Development: Lead a team of buyers and SCM executives. Preferred Candidate: B.E./B.Tech in Mechanical/Automobile/Production Engineering. MBA in Supply Chain Management / Operations preferred. 10 to 15 years of experience in SCM or Strategic Sourcing in the commercial vehicle or auto component industry, with at least 3 to 5 years in a managerial role. Strong knowledge of powertrain and aggregate components used in commercial vehicles. Deep understanding of SCM principles, sourcing strategies, and cost models. Excellent vendor relations with good negotiation and communication skills. Analytical mindset with data-driven decision-making ability. Knowledge of ERP/SAP systems in procurement and inventory management. Team management and leadership qualities.

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8.0 - 12.0 years

5 - 7 Lacs

Noida, Greater Noida

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Role & responsibilities Key Responsibilities: Strategic & Policy Development: Define, implement, and continuously improve QA/QC policies, procedures, and standards aligned with global best practices (e.g., ISO, GMP, Six Sigma). Develop strategic quality plans in alignment with organizational objectives. Team Leadership: Lead and manage the QA/QC team, including hiring, training, mentoring, and performance evaluation. Foster a high-performing team culture with a strong focus on accountability, results, and continuous improvement. Quality Management System (QMS): Monitor and improve the organizations QMS to ensure effectiveness and compliance with applicable standards. Lead quality system implementations, upgrades, and documentation control. Audits & Compliance: Plan, coordinate, and execute internal and external audits. Ensure ongoing compliance with regulatory and customer requirements. Develop and track corrective and preventive actions (CAPAs) from audit findings. Customer Feedback & CAPA: Review and analyze customer complaints and feedback. Lead root cause investigations and implement robust CAPA processes to prevent recurrence. Cross-Functional Collaboration: Partner with Production, Engineering, R&D, and Supply Chain teams to integrate quality into all operations. Promote quality best practices across the value chain. Data Analysis & KPI Monitoring: Analyze quality metrics and KPIs to identify trends and areas for improvement. Report on performance against targets, and develop action plans for gaps. Supplier Quality Management: Oversee supplier quality performance and conduct supplier audits. Develop and maintain strong relationships with suppliers to ensure quality standards are met. Training & Culture Building: Lead organization-wide quality training initiatives. Promote a proactive culture of quality, compliance, and continuous improvement. Reporting & Communication: Present quality performance metrics, risk assessments, and improvement strategies to senior leadership. Provide recommendations for strategic quality initiatives. Preferred candidate profile Bachelors or Masters degree in Engineering, Quality Management, or a related field. 8+ years of experience in Quality Assurance/Quality Control, with at least 3 years in a leadership role. Strong knowledge of QMS standards (e.g., ISO 9001, ISO 13485, GMP, Six Sigma). Proven experience with internal/external audits, CAPA, and risk management. Excellent analytical, problem-solving, and decision-making skills. Strong interpersonal and leadership capabilities. Certifications such as Six Sigma (Black Belt), Lead Auditor, or ASQ Certified Quality Manager are a plus.

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15.0 - 20.0 years

37 - 45 Lacs

Vadodara

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Holds overall QA QC GMP Responsibility for Site in the Emerging Markets. Provide strong leadership and oversight to ensure responsibilities regarding QA, QC and all other QMS activities. The candidate is accountable for assuring the supply of high quality, GMP compliant drug products to Sun Pharma customers and markets. Responsible for leading, directing, identifying and setting quality goals, objectives, and ensuring perfect execution in alignment with Global Quality Goals. Candidate will maintain substantial compliance at all sites, including harmonization and implementation of Quality Systems procedures in alignment with Global Policies Standards. Acts as a champion for building a Culture of Quality across the organization. Accountable to assure all sites are ready for all Regulatory and Customer inspections at all times. Responsibilities Assigned: Ensure all Finished products and APIs intended for use in the market are safe and effective as per cGMP requirements, regulatory commitments, Sun policies SOPs. Track, trend, maintain and report all Quality and business metrics to monitor and action all QA QC compliance activities. Prevent Quality or regulatory non-compliance issues which could lead to product stock-out or withdrawal, product approval delays or which would negatively impact the quality, financial performance and reputation of the company. Non-compliance issues are to be addressed through corrective and preventive actions (CAPA). Ensure rationalization and management of Quality processes, operations and systems. Perform gap analysis to plan actions for continuous improvements. Resource planning and monitoring for head count projections, revenue, budget, capital budget and manage organizational development. Responsible for global lean design and execution of continuous Quality Compliance improvement initiatives, standardizations and efficiency gains to enhance compliance, drive efficiencies and reduce cost of poor quality. Coach and develop direct and indirect reports, as appropriate, through ongoing, examples-based performance feedback, annual performance reviews and the provision of training and development opportunities. Perform all work in support of our Corporate Values of Humility, Passion, Integrity, Innovation, Quality, Reliability, Consistency and Trust and in accordance with established regulatory and compliance and safety requirements. Lead Global Projects as part of collaboration with GQLT. Act as key resource and provide guidance with regards to global regulations to Sun Pharma sites and affiliates to ensure overall harmonized approach to quality and compliance. Be a solution-oriented leader and role model SUN behaviors. Maintain a network of subject matter experts in critical GMP Operations. Support the development of global strategy to respond to system level audit observations, inspection findings and implement corrective actions, globally. Responsible for tracking and trending of monthly global QA reports, Global KPIs, QPIs and global quality complaints and assures all compliance elements are in place. Create and maintain 24/7 Inspection readiness at sites. Requirements and Qualifications: masters Degree in Chemistry, Pharmacy or relevant life scientific field is required Ph.D. in a related discipline would be an asset Industrial Experience Knowledge: A minimum 25+ years of experience in a pharmaceutical quality management leadership role, inclusive of directing and controlling multi-site operations and activities across multiple geographic regions with good exposure of Quality and manufacturing operations is required. A strong knowledge of GMPs in both domestic and international regulatory environments is required. Excellent and detailed knowledge of Quality/Compliance processes and programs for development and commercial products including regulatory requirements on a global level; working knowledge of safety and environmental regulations and guidelines are also required. A proven ability to lead, manage and motivate people with a variety of skill sets is required. Strong organizational, interpersonal and communication skills are essential. Excellent negotiation skills, relational skills and ability to communicate effectively with all levels of the organization and external stakeholders. Ability to work effectively in an international multicultural matrix organization is strongly preferred.

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5.0 - 10.0 years

6 - 10 Lacs

Bengaluru

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?Minimum Qualification: Graduation ?Experience: 5 - 10 Years ?Location: Bangalore ?Apply Now ?Job Responsibilities ?Conduct field verifications, background checks, and risk assessments for loan applicants. ?Identify, investigate, and document fraud cases across home, personal, and vehicle loans. ?Develop and implement fraud detection strategies and control measures. ?Manage third-party verification agencies and ensure quality compliance. ?Prepare detailed fraud reports and present insights to senior management. ?Key Skills ?Ability to identify emerging fraud trends and apply preventive measures proactively. ?Skilled at designing and refining internal checks to strengthen fraud control frameworks. ?Confident in making judgment calls with limited data in high-stakes scenarios. ?Adapt to working with credit, legal, and operations teams to build a unified fraud risk approach. ?Familiarity with fraud analytics tools, dashboards, and digital verification platforms.

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18.0 - 21.0 years

22 - 27 Lacs

Vadodara

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Position: Senior Manager Sub-function: Global Actions Management Function: Corporate Quality Compliance Sub-function: Global Actions Management Function Head Title: Sr. General Manager Location: Vadodara Areas of Responsibility Ensure assessment of Regulatory inspection citations identified at Sunpharma sites to derive the global action Ensure assessment of 483s, warning letter issued to other organization by USFDA to derive the global action Ensure assessment of internal learning (such as Quality alert) to derive the global action Preparation of Global action based, following are the sub-activities: v. Review of the regulatory guidance related to the topic vi. Review of existing site practices vii. Drafting of Global action recommendations viii. Preparation of reference procedures and associated formats for Global action implementation as applicable ix. Finalization of Global action recommendation post review with Global action committee and relevant stakeholders Ensure issuance and approving of Global actions in Trackwise. Coordinating with sites for the implementation of Global action recommendations Ensure review of site action closure for completeness and correctness Ensure closure of global action upon completion of all issued site action records of a global action Ensure circulation of Global action status to relevant stakeholders Ensure compliance calls being executed as per pre-defined agenda i. e. internal and external learnings being shared and explained with stakeholders. o Ensure identified gaps being shared across sites and tracked for implementation Ensure maintenance of database for regulatory inspections at SUN Pharma Review of draft response of inspection observation Ensure Sun site regulatory inspection observations trend is in place for meaningful analysis All other duties as assigned by Head Corporate Quality Compliance and CQA Travel Estimate Approximate 30% Job Requirements Educational Qualification M. SC / M. Pharm Specific Certification Not specific Skills Quality Management System, Compliance, CAPA, Investigations, Audit Management, Supplier Qualification, Change Management, Manufacturing and Engineering Assurance (OSD and Sterile) Experience Minimum 15 years

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13.0 - 14.0 years

16 - 18 Lacs

Vadodara

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Job Title: Manager Job Grade: M2 Function: Corporate Quality Compliance Sub-function: Complaints Manager s Job Title: Senior Manager-1 Location: Vadodara Job Responsibilities Review of Product Quality Complaint Investigation Reports (US Market). Coordinate with other stakeholders involved in the complaint handling process. Monitor the progress of Filed Alert Reports, Recalls Product Quality Complaint closure. Logging of Product Quality Complaints (PQC) in the database (TrackWise). Acknowledge the complaints to the complainants. Providing the response letter to the complainant. Reconciliation of received market complaints. Areas of Responsibility Product Quality Complaints Management Travel Estimate Approximately 10% Job Requirements Educational Qualification M. Sc (Life Sciences) / B. Pharm Specific Certification Nil Skills Good Technical Communication Skills, Investigation writing, reviewing, and editing experience, candidate should have worked in USFDA work environment. Experience 13-14 years

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12.0 - 16.0 years

18 - 25 Lacs

Dehradun, Roorkee, Yamunanagar

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Develop and implement QA strategies and systems. Lead and mentor the QA team. Ensure compliance with regulations and standards like ISO. Drive process improvements, manage audits, collaborate with teams, maintain documentation.

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3.0 - 8.0 years

4 - 8 Lacs

Ahmedabad, Jaipur, Delhi / NCR

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Ensure product quality, implement QA/QC procedures, conduct inspections, monitor compliance with safety and hygiene standards, handle audits, investigate complaints, and support continuous improvement in FMCG manufacturing processes.

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4.0 - 9.0 years

4 - 9 Lacs

Gandhinagar, Ahmedabad

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Key Responsibilities: Strategic Quality Oversight: Analyze and restructure existing QC and QA processes for enhanced efficiency, traceability, and compliance. Design and implement robust quality management systems aligned with industry best practices and cosmetic regulatory norms (e.g., BIS, ISO, GMP, FDA, etc.). Process Upgradation & Automation: Identify gaps in current quality protocols and introduce upgraded methodologies, testing tools, and reporting systems. Collaborate with cross-functional teams to implement tech-enabled solutions for real-time quality monitoring. Audit Preparedness & Compliance: Lead the planning and execution of internal and external audits (client audits, third-party inspections, certifications). Ensure thorough documentation and readiness for audits by maintaining up-to-date quality records and compliance reports. Training & Team Development: Conduct regular training sessions to upskill the QC and QA teams on new testing procedures, documentation practices, and regulatory updates. Act as a mentor and quality champion within the organization to promote a proactive approach to quality assurance. Quality Control Operations: Oversee and manage the end-to-end quality lifecycle: Inward QC: Raw material and packaging material inspections. In-Process QC: Batch consistency and production line checks. Outward QC: Final product verification before dispatch. Drive root cause analysis and CAPA (Corrective and Preventive Actions) for any deviations or failures. SOP Development & Continuous Improvement: Develop and refine Standard Operating Procedures (SOPs) in alignment with global standards. Track and report on key quality KPIs; suggest data-driven improvements for process optimization. Qualifications: Bachelors or master’s degree in chemistry, cosmetics, cosmeceuticals, pharmacy, or related scientific fields. Minimum 4 years of hands-on experience in quality control or quality assurance within the cosmetics, pharmaceutical, or personal care industry. Strong knowledge of industry regulations and quality frameworks (GMP, ISO, BIS, etc.). Experience in audit handling and quality system structuring is a must. Excellent communication skills — both verbal and written. Strong command over MS Office tools, quality documentation platforms, and QMS software.

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6.0 - 7.0 years

8 - 9 Lacs

Hyderabad

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-Contributes, with appropriate oversight, to all aspects of global clinical trial(s) to deliver study outcomes within schedule, budget, quality/compliance and performance standards. May lead specific aspects of global clinical trial(s). Core member of the Clinical Trial Team, Contributes to operational excellence through process improvement and knowledge sharing Major accountabilities: Contributes to all operational/clinical trial deliverables that are in scope of the specific JD, according to timelines, budget, operational procedures, quality /compliance and performance standards. Conduct/Contribute to study start-up activities such as overseeing protocol development, CRF development, Informed Consent Form development. May/may not be involved in identifying new sites for clinical trials; analyze capability and make recommendation for trial inclusion. Ensuring proper handling of all study conduct and close out activities including but not limited to site close out, final drug accountability and audit readiness of Trial Master File documentation (if in scope of the specific JD). Responsible for education, implementation and compliance to standards (SOPs) and best practices for clinical operations/clinical data review activities within assigned clinical trial(s) and within clinical program(s), including sharing lessons learned. Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable) Key performance indicators: Timely, efficient and quality execution of assigned trials and trial related activities within budget, and in compliance with quality standards. Proactive operational planning with effective contingency and risk mitigation plans. Adherence to Novartis policy and guidelines and external regulations Minimum Requirements: Work Experience: Operations Management and Execution. Project Management. Financial Management. Collaborating across boundaries. Skills: Trial Planning and Feasibility. Over The Counter Product Development. Post Authorization Data Safety. Regulatory Strategy. Clinical Trial Set-up, Management Conduct. Languages : English.

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1.0 - 6.0 years

6 - 7 Lacs

Gurugram

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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic we'll-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role Making a pro-active attempt to identify fraudulent charges via inbound and outbound calls Answer inbound calls from Card members and set up/action fraud cases on calls Review fraud claims from Card members to make a decision, to either accept the claim from the Card member or reject it Detect and minimize credit and fraud risk whilst enabling spend at the same time Real time, transaction level credit and fraud risk assessments for requests received from our Cardmember or merchants Point of Sales (POS) approval, charge reversals request from merchant establishments Resolve cases within the assigned empowerment limit Continue to monitor current trends in Fraud landscape suggest preventive corrective measures Meet and endeavor to exceed metrics on transactional quality, compliance, RTF, regulations and productivity as per goals Minimum Qualifications Graduates/Postgraduates Excellent communication Minimum 1 year experience in contact center domain Ability to work in a hybrid environment Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment Ability to work in a 24/7 rotational environment Preferred Qualifications Proven analytical and problem-solving skills with a strong attention to detail We back you with benefits that support your holistic we'll-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as we'll as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-we'll-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site we'llness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

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2.0 - 5.0 years

2 - 6 Lacs

Bengaluru

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Conduct regular call monitoring and evaluations for agents to assess quality, compliance, and service standards Provide feedback and coaching to agents on call performance, including areas for improvement Analyze call trends and data to identify opportunities for process enhancements Ensure all customer interactions comply with banking regulations and internal policies Collaborate with management to develop training materials and quality improvement strategies Generate reports on key performance indicators KPIs such as first call resolution, customer satisfaction, and agent performance Assist in identifying root causes for service issues and recommend corrective actions Support process improvement initiatives to optimize customer service delivery

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5.0 - 11.0 years

4 - 5 Lacs

Bengaluru

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Conduct regular call monitoring and evaluations for agents to assess quality, compliance, and service standards Provide feedback and coaching to agents on call performance, including areas for improvement Analyze call trends and data to identify opportunities for process enhancements Ensure all customer interactions comply with banking regulations and internal policies Collaborate with management to develop training materials and quality improvement strategies Generate reports on key performance indicators KPIs such as first call resolution, customer satisfaction, and agent performance Assist in identifying root causes for service issues and recommend corrective actions Support process improvement initiatives to optimize customer service delivery

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1.0 - 6.0 years

9 - 10 Lacs

Noida, Greater Noida

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TAPI is the leading international supplier of active pharmaceutical ingredients (APIs). With the industrys broadest portfolio including over 350 API products. We are the go-to global supplier for APIs, supporting 80% of top 50 global pharmaceutical companies. We are proud of our reliable history in the generic API industry dating back over 80 years, and the fact we are considered to be one of the most trusted API suppliers, these enable TAPI to lead the industry, based on our experience, expertise, technologies, and exceptional customer service. Our employees are at the core of our success. Our Headquartered is in Israel, TAPI employs more than 4,000 professionals at 14 sites worldwide. Our state-of-the-art production facilities are located in Italy, Hungary, the Czech Republic, Croatia, Israel, Mexico and India. Our significant ongoing investment in R&D generates a steady flow of APIs, enabling timely introduction of new products to market. How you ll spend your day Responsible for Collection, compilation, analysis, and review of all data for APQR. Responsible for Processing and oversight of changes through the generation, justification, impact assessment, modification, review, approval, and implementation workflow. Responsible for Review/approval of all documentation associated with the process validation ,CPV & cleaning validation. Responsible for processing of documents through the generation, modification, review, and approval and archival of records. Responsible for review/approval of all documentation associated with the GMP equipment. This includes any Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ) documents. Responsible for tracking, trending, and reporting of Quality Metrics for site, regional, and global review. Trending as required by SOP, Corp. Standards, and/or regulations. Responsible for Review/approval of all documentation associated with the establishment and configuration of a GMP computerized system. This includes all lifecycle documents. Responsible for Review of regulatory and quality compliance requirements and divisional policy, performance of gap assessments, and establishment or improvement of SOPs covering all areas of applicability. Quality support to Regulatory Affairs as it relates to updates/changes to Market Authorizations. Responsible for Management, tracking, and/or performance of GMP type training supporting plant performance and Quality Departmental training and hands on qualification. Responsible for Review/approval of the Validation Master Plan and all documentation associated with the validation or qualification of a process, system, equipment, facility, and/or the utilities associated with the site. Your experience and qualifications The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner. Teva s Equal Employment Opportunity Commitment

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1.0 - 3.0 years

2 - 6 Lacs

Kolkata

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Role Purpose The purpose of this role is to conduct audits to ensure quality compliance within the account. Do Conduct process quality audits as per plan Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes. Deliver No.Performance ParameterMeasure1.AuditAdherence to the calendar; audit targets Compliance % as per audit reports zero misses2.Process ComplianceCase targets 2 hours/ week logged to be updated with the process Mandatory Skills: L&P Policy Acquisition & Servicing. Experience1-3 Years.

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1.0 - 3.0 years

2 - 6 Lacs

Mumbai

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Role Purpose The purpose of this role is to conduct audits to ensure quality compliance within the account. Do Conduct process quality audits as per plan Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes. Deliver No.Performance ParameterMeasure1.AuditAdherence to the calendar; audit targets Compliance % as per audit reports – zero misses2.Process ComplianceCase targets – 2 hours/ week logged to be updated with the process Mandatory Skills: Quality Assurance.

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5.0 - 8.0 years

5 - 7 Lacs

Kanakapura, Ramanagara, harohalli

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1. Plan, schedule, and execute internal audits in compliance with ISO 9001 and other applicable QMS standards. 2. Prepare and maintain audit documentation, reports, and follow-up actions. 3. Identify gaps in compliance, assess risk levels, and ensure timely closure of non-conformities. 4. Lead external audits by certification bodies and customers. 5. Work cross-functionally to drive continual improvement in QMS processes and documentation. 6. Maintain quality manuals, standard operating procedures (SOPs), and related QMS documentation. 7. Monitor QMS performance indicators and lead quality initiatives for corrective and preventive actions (CAPA). 8. Ensure compliance with company policies, regulatory standards, and customer-specific requirements. 9. Support the implementation and maintenance of quality certifications (e.g., ISO 9001, IATF 16949) 10. Knowledge on System Audit and Process Audit

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13.0 - 20.0 years

8 - 15 Lacs

Coimbatore

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Job Description: The Chief Operating Officer will lead and optimize the end-to-end outsourced manufacturing operations of the textile project with a production volume of 100,000 T-shirts per day. The role involves strategic planning, vendor governance, cost control, operational excellence, and quality assurance across all production stages, knitting to final packing. Key Responsibilities : A. Strategic & Operational Leadership : Develop and execute operational strategies to achieve daily output targets with consistent quality. Lead cost reduction, process optimization, and turnaround time improvements across the value chain. Coordinate with cross-functional leaders to align production with market demand and delivery schedules B . Vendor & Supply Chain Management : Establish strong performance monitoring mechanisms for all outsourced vendors. Negotiate capacity commitments, quality standards, and delivery timelines with partners. Ensure timely procurement of yarns, trims, and packaging materials C. Quality & Compliance : Drive implementation of quality systems and ensure environmental, labor, and statutory compliance. Qualifications: Education: B.Tech / B.E. in Textile Technology / Mechanical / Production; MBA preferred Experience: 15+ years in textile or apparel industry with 5+ years in senior operations leadership.

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2.0 - 7.0 years

3 - 8 Lacs

Navi Mumbai, Pawane

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1 ) lead the lab & quality department . 2 ) Ensure prepartion of TC's as per customer requirement. 3) Ensure materail testing is done as per standard procedures. 4) Attend customers and resolve their queries. 5) Ensure Quality compliances. 6) Quality audit preparation 7) Customer complaints 8) Reduce material rejections due to quality issues . 9) Raw material testing 10 ) Heat treatment

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1.0 - 5.0 years

4 - 8 Lacs

Gurugram

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Responsible for efficiently handling and resolving customer grievances and complaints related to our products and services. Working under the guidance of the Specialist-Grievance Resolution- Non-Voice, you will address customer concerns with empathy and professionalism, aiming to achieve prompt and satisfactory resolutions. Respond to customers chat and make outbound calls as appropriate. Manage and resolve customer complaints. Responsible for governing customer email communications to ensure adherence to company policies, regulatory requirements, and service standards. Ensure the quality, compliance, and efficiency of email correspondence, as well as drives continuous improvement in email governance processes. Ensure creation of standard / non-standard responses for various customer service executives for handling all e-mails in line with the company s operational vision and objectives Education- Full Time Graduation only Knowledge on GDS Tools- Amadeus Experience required- 1 to 5 yrs Should be comfortable with rotational shifts and week offs.

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3.0 - 8.0 years

10 - 11 Lacs

Chennai

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Provides support and guidance on all aspects of production, costs, quality, compliance to safety guidelines, and environmental requirements for manufacturing. Responsibilities Participating in identifying and implementing enhancements and modifications to equipment and processes. Monitoring equipment and process reliability; identifying and addressing problem areas. Analyzing engineering change notices, determines any part or process change, initiates and implements all changes. Providing engineering support on planning, development, operation, and maintenance of equipment, processes, or facilities. Degree Requirement Degree or equivalent experience desired Skill Descriptors Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Level Extensive Experience: Differentiates assumptions, perspectives, and historical frameworks. Evaluates past decisions for insights to improve decision-making process. Assesses and validates decision options and points and predicts their potential impact. Advises others in analyzing and synthesizing relevant data and assessing alternatives. Uses effective decision-making approaches such as consultative, command, or consensus. Ensures that assumptions and received wisdom are objectively analyzed in decisions. Judgment and Decision Making: Knowledge of the decision-making process; ability to carefully evaluate the impact of emerging business situations and choose the best path forward communicating actions and activities that maximize organizational performance. Level Working Knowledge: Discerns between "signal" and "noise" when considering courses of action. Selects the right activities to work on from a range of competing priorities. Stands by decisions in the face of conflict or unexpected outcome. Makes the transition from evaluation to conclusion readily and in a timely manner. Revisits decisions when appropriate, but infrequently and without disrupting focus. Lean Manufacturing: Knowledge of the philosophy, principles and implementation approaches of lean manufacturing; ability to integrate and implement lean manufacturing philosophy into existing production and management processes. Level Working Knowledge: Discusses considerations for work cell design and effectiveness monitoring. Finds solution for key technical and people problems associated with transformation to lean. Explains issues and considerations of implementing lean in own function or area. Selects and utilizes tools, techniques and measurements associated with a lean assessment. Explains benchmarks and measures of effectiveness of lean. Manufacturing Equipment: Knowledge of the electrical, mechanical and logistics equipment used in manufacturing; ability to safely operate, maintain, update and store them. Level Working Knowledge: Performs routine maintenance: cleaning, replacing defective or worn parts. Performs basic care and safety considerations for a specific type of manufacturing equipment. Participates in setting up new machines and testing according to manufacturers specifications. Uses standard diagnostic tools and techniques; resolves common problems. Conducts routine inspections; checks machine performance and equipment safeguards; reports standards violations. Manufacturing Processes: Knowledge of existing product manufacturing methods, technologies and processes; ability to execute, plan, manage and monitor the entire manufacturing process. Level Extensive Experience: Advises others using industry experience and benchmarks for methodology effectiveness. Develops best practices documentation for all major activities and tasks. Trains others on all major tasks and considerations for the full manufacturing process. Participates in measuring and monitoring new processes and technologies. Selects and optimizes specific methodologies for specific products. Evaluates benefits, drawbacks and appropriateness of alternative processes and technologies. Manufacturing Safety: Knowledge of manufacturing safety; ability to identify work-related hazards and perform necessary activities to meet regulatory requirements for the safety and protection of workers, environment and site. Level Extensive Experience: Consults on the use of new tools and techniques for safety protection. Performs safety inspections to assure compliance with OSHA requirements. Designs and implements emergency response processes and procedures. Promotes workplace safety among supervisors and workers; communicates safety rules and regulations. Assesses and reports unusual or new safety hazards or violations; initiates corrective action. Ensures that all employees and contractors comply with relevant safety policies and regulations. Manufacturing Standards, Procedures and Policies: Knowledge of organizational standards, procedures and policies in manufacturing activities; ability to plan, guide, and monitor manufacturing processes for compliance. Level Extensive Experience: Consults on development and implementation of cross-functional standards. Participates in the development of organizational policies and practices. Develops and uses control and monitoring mechanisms for adherence. Collaborates with other functions on establishing and documenting joint standards. Participates in defining architectural principles and standards for organization. Ensures communication vehicles are effectively informing affected areas and employees. Problem Management Process - MFG: Knowledge of manufacturing problem management processes, methodologies and techniques; ability to use a disciplined approach to bringing that problem to a successful resolution. Level Working Knowledge: Uses a specific discipline or approach to problem solving and resolution. Records common problems and associated resolution alternatives. Monitors problem resolution and provides feedback to customer. Implements the established procedures for handling non-standard or unusual problems. Works with features of problem reporting and tracking software.

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1.0 - 3.0 years

3 - 5 Lacs

Faridabad

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Pre Inspection of sheet metal Parts. •Good Knowledge of Sheet metal Parts. •Must have experience of quality department in sheet Metal industry.

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1 - 3 years

3 - 7 Lacs

Pune

Work from Office

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of this role is to conduct audits to ensure quality compliance within the account. ? Do Conduct process quality audits as per plan Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes. ? Deliver No.Performance ParameterMeasure1.AuditAdherence to the calendar; audit targets Compliance % as per audit reports zero misses2.Process ComplianceCase targets 2 hours/ week logged to be updated with the process ? ? Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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1 - 3 years

3 - 7 Lacs

Pune

Work from Office

About The Role Role Purpose The purpose of this role is to conduct audits to ensure quality compliance within the account. ? Do Conduct process quality audits as per plan Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes. ? Deliver No.Performance ParameterMeasure1.AuditAdherence to the calendar; audit targets Compliance % as per audit reports ?? zero misses2.Process ComplianceCase targets ?? 2 hours/ week logged to be updated with the process ? ? Mandatory Skills: System engineering -Mech engineers. Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Posted 2 months ago

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15 - 24 years

0 Lacs

Chennai

Work from Office

Role & responsibilities: 1 Overall responsibility of Plant Head evaluating plant performance on OEE/OPP/PPM/delivery/ITR 2 Overall responsibility for enhancing customer satisfaction levels in terms of 3 Overall charge of plant administration including Kaizens/Poka Yoka/ best work 4 Pivotal role in system sustenance including DWM/LPA/CM/8D/QRM 5 Responsibility for adherence to TS..... And MSES method in production 6 Overall responsibility for suppling material with zero PPM complaint 7 Plan, organize, direct and run optimum day-to-day operations to exceed our 8 Increase production, assets capacity and flexibility while minimizing unnecessary 9 Participating in the business planning and budgeting of the organization 10 Discussing the production objectives with the senior management 11 Implement strategies in alignment with strategic initiatives and provide a clear 12 Monitor operations and trigger corrective actions wherever needed 13 Share a trusting relationship with workgroup to manage and develop plant staff 14 Collect and analyse data to find places of waste or overtime 15 Commit to plant safety procedures 16 Develop systems and processes that track and optimise productivity and standards, 17 Address employees' issues or grievances 18 Drive quality culture in the Plant 19 Ensure the sustenance of good practices in the Plant 20 Successfully assured the smooth operations by taking preventive & corrective 21 Minimizing inventory of FG/WIP, RM & Components and monitoring order 22 Pivotal role in management of cost realated aspects viz. Yield, Cost of Goods Sold

Posted 2 months ago

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