Quality Check Executive

Quality Check Executive – Regional Language Content & BPO Calls

Company:

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Experience Required:

Languages Required:

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About the Company:

Sat Kartar Shopping Ltd.

Sat Kartar Shopping Ltd is a dynamic business and customer support company with a growing BPO and content operations wing. We cater to a multilingual customer base across India and are committed to delivering high-quality service and accurate, culturally relevant communication in regional languages.

Job Summary:

We are looking for a Quality Check Executive with strong command over Tamil, Telugu, and Kannada languages to monitor both BPO call quality and regional language content/scripts. The ideal candidate should be fluent in reading and understanding all three languages and proficient in writing/typing at least two of them.

Key Responsibilities:

Call Quality Monitoring (BPO Process):

·        Monitor customer service calls in Tamil, Telugu, Kannada, and Hindi.

·        Evaluate agent communication and call handling skills against quality benchmarks.

·        Identify process deviations, provide feedback, and suggest corrective actions.

·        Maintain reports and contribute to quality improvement plans.

Script/Content Quality Check:

·        Review and proofread regional language scripts for grammar, accuracy, tone, and cultural relevance.

·        Ensure scripts match the company’s brand guidelines and communication style.

·        Flag errors, inconsistencies, and provide improvement suggestions.

·        Coordinate with content writers or translators for corrections and updates.

Required Skills:

·        Ability to read and understand Tamil, Telugu, and Kannada.

·        Ability to write/type fluently in at least two of the above languages.

·        Strong attention to detail and excellent listening skills.

·        Basic knowledge of customer support processes and quality standards.

·        Good written and verbal communication skills in Hindi and English.

Preferred Qualifications:

·        1–3 years of experience in a BPO, quality assurance, or language/content-related role.

·        Proficiency in MS Office and call auditing tools.

·        Experience in regional content review, voice audits, or language moderation.