Quality Assurance

Job Description

Quality Assurance Role Purpose The purpose of this role is to conduct audits to ensure quality compliance within the account. Requirement Provide Clear and crisp understanding of error made by the reviewer : Freshers or 6 months experience in any Quality Review process Good working knowledge of computer i.e., MS-Office (Google sheets will be an added Advantage) Good client management skills with eye for detailing, proactively identifying gaps in processes and flag it to internal leadership & client as appropriate Good Interpersonal & people management skills with good problem solving approach Ability to exercise managerial judgment and perform as a mentor. Ability to multi task multiple activities by effective delegation and monitoring Ability to work well under pressure Client oriented, flexible, patient Excellent English written communication skills Good organizational skills For Experience candidates Excellent verbal & written communication & presentation skills Good client management skills with eye for detailing, proactively identifying gaps in processes and flag it to internal leadership & client as appropriate Good Interpersonal & people management skills with good problem solving approach Good analytical skills for MIS, number crunching & reporting to internal & external customers Ability to exercise managerial judgment and perform as a mentor. Ability to multi task multiple activities by effective delegation and monitoring Demonstrated Customer Service Skills Mandatory Skills: QAAS(Advisory Services).