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Adecco Group
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Quality Assurance Lead (Team Lead - AI/Operations)

Quality Assurance Lead (Team Lead - AI/Operations)

Adecco Group

4 - 8 years

4 - 8 Lacs

bengaluru

Posted:None| Platform:

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Skills Required

ai-enabled workflows document processing team leadership quality assurance operations management cross functional coordination training and development process improvement vendor management sla management issue resolution performance monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position : Team Leader Quality Assurance (Operations)

Location : Bangalore (HSR Layout)

Shift : US Shift (Night Shift)

Education : Any Degree

Experience : 3+ years of experience in quality assurance or operations, with at least 1 year in a team leadership role

Responsibilities:

Allocate daily QA tasks and manage turnaround times.
Prioritize urgent requests without impacting ongoing work.
Monitor SLA compliance and ensure timely completion of tasks.
Resolve operational and project-level escalations.
Coordinate with internal teams and vendors for clarification and smooth workflow.
Identify recurring issues and suggest process improvements.
Conduct regular training sessions for QA team members.
Provide feedback, performance monitoring, and mentoring for the team.

Requirements:

3+ years of experience in quality assurance/operations.
At least 1 year in a team leadership role.
Strong coordination and problem-solving skills.
Excellent communication and stakeholder management skills.
Experience in tech-enabled or AI-enabled workflows (preferred).
Ability to work in a fast-paced, detail-oriented environment.

Key Skills:

Interested candidates kindly share your CV and below details to usha.sundar@adecco.com

1) Present CTC (Fixed + VP) -

2) Expected CTC -

3) No. of years experience -

4) Notice Period -

5) Offer-in hand -

6) Reason of Change -

7) Present Location -

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