Quality Analyst

Quality Analyst

About Us

ZapTech Pvt. Ltd. is an ISO-certified BPO & KPO service provider delivering high-quality solutions to the U.S. Accounts Receivable Management (ARM) industry. We are expanding our team and looking for ambitious MBA graduates with strong business acumen to join us as Quality Analysts.

This role is an excellent opportunity to begin your career in analytics, research, and quality processes within a business environment.

Role Overview

As a Quality Analyst, you will:

• Analyze and interpret data to generate actionable business insights.
• Conduct quality checks and audits to ensure process excellence.
• Support research, reporting, and decision-making initiatives.
• Collaborate with cross-functional teams to enhance service delivery.
• Present findings and recommendations to stakeholders.

Qualifications & Skills

• Education: MBA (Mandatory) – Specialization in Data Analytics, Marketing, International Business, or Operations.
• Experience: Freshers or up to 12 months in Business Analyst / Research Analyst / Quality Analyst roles.
• Strong business acumen and analytical mindset.
• Excellent communication (verbal & written) and problem-solving skills.
• Proficiency in MS Office (Excel, PowerPoint, Word).

Work Schedule

• Training Shift: 2:00 PM – 11:00 PM
• Post-Training Shift: 6:00 PM – 3:00 AM (Rotational / Flexible)
• Fixed Saturday & Sunday Off

What We Offer

• Opportunity to work with a leading BPO & KPO service provider in the U.S. ARM industry.
• Structured career growth and continuous learning opportunities.
• Cab / Travel allowance.
• Free meal during shift.

Application Process

Interested candidates can apply by sending their resume to: talent.acquisition@zaptech.co.in

Job Types: Full-time, Fresher

Pay: ₹18,000.00 - ₹21,000.00 per month

Benefits:

• Commuter assistance
• Food provided
• Provident Fund

Work Location: In person