Quality Analyst

Job Title: Quality Analyst Location Hyderabad/Chennai

Functional: Digital Sales Sub Department Digital Channel

Reference / Version No: Last Updated Date:

PURPOSE OF THE POSITION:

Looking for a result-driven Quality Analyst to be responsible for monitoring and supervising a team of non - sales to

achieve the organization’s objectives and increase sales through Digital Process

DUTIES & RESPONSIBILITIES:

Analyze /Audit Calls to identify the areas of Improvement which did not meet the predefined performance standards

of Medvarsity.

Provides Structured and timely feedback of the audits Verbal/Written to all the stakeholders within the organization

and helps ISM's in improving their performance.

Performs Mock -Calls with new hires post-training to determine readiness for moving into teams.

Quality Analyst is responsible for facilitating calibration/group sessions regarding quality programs

Need the ability to work in a constructive, unbiased, and collaborative manner by establishing positive work

relationships & partnering with the Leadership team & Training Team.

This Position requires the ability to gain the confidence and trust of others by demonstrating professionalism and

expertise in an ever-changing environment.

The Quality Analyst is responsible for the overall quality of the customer interactions, making improvement

recommendations to the sales team leader and monitoring the result of the stated recommendation

Desired Candidate Profile:

7 QC tool experience

Excellent communication skills

Outbound calls quality check

Contact/whatsapp:7801027439

Job Type: Permanent

Pay: ₹4.00 - ₹5.00 per year

Benefits:

• Provident Fund

Schedule:

• Day shift

Application Question(s):

• Do you have experince as Quality Analyst

Experience:

• BPO /Telecalling: 3 years (Required)

Language:

• Do you speak Kannada or Marathi (Required)

Work Location: In person

Speak with the employer
+91 7801027439