Quality Analyst

Job Description

Job Title: Quality Analyst Location Hyderabad/Chennai Functional: Digital Sales Sub Department Digital Channel Reference / Version No: Last Updated Date: PURPOSE OF THE POSITION: Looking for a result-driven Quality Analyst to be responsible for monitoring and supervising a team of non - sales to achieve the organization’s objectives and increase sales through Digital Process DUTIES & RESPONSIBILITIES: Analyze /Audit Calls to identify the areas of Improvement which did not meet the predefined performance standards of Medvarsity. Provides Structured and timely feedback of the audits Verbal/Written to all the stakeholders within the organization and helps ISM's in improving their performance. Performs Mock -Calls with new hires post-training to determine readiness for moving into teams. Quality Analyst is responsible for facilitating calibration/group sessions regarding quality programs Need the ability to work in a constructive, unbiased, and collaborative manner by establishing positive work relationships & partnering with the Leadership team & Training Team. This Position requires the ability to gain the confidence and trust of others by demonstrating professionalism and expertise in an ever-changing environment. The Quality Analyst is responsible for the overall quality of the customer interactions, making improvement recommendations to the sales team leader and monitoring the result of the stated recommendation Desired Candidate Profile: 7 QC tool experience Excellent communication skills Outbound calls quality check Contact/whatsapp:7801027439 Job Type: Permanent Pay: ₹4.00 - ₹5.00 per year Benefits: Provident Fund Schedule: Day shift Application Question(s): Do you have experince as Quality Analyst Experience: BPO /Telecalling: 3 years (Required) Language: Do you speak Kannada or Marathi (Required) Work Location: In person Speak with the employer +91 7801027439