Quality Analyst-Taxation

Role: - Quality Analyst-Taxation

Work Location: - Gurgaon

Work Mode: - Onsite

Job Description:

Roles & Responsibilities – Quality Analyst (Taxation)

• Conduct regular

  quality audits

  on taxation-related processes, client communications, and case handling to ensure accuracy and compliance.
• Review and evaluate

  tax calculations, filings, reports, and client deliverables

  for adherence to internal SOPs and regulatory guidelines.
• Monitor

  client service interactions

  (emails, tickets, calls, case notes) to ensure service quality, accuracy, and timeliness.
• Identify

  process gaps, errors, and compliance risks

  , and recommend corrective and preventive actions.
• Prepare

  quality scorecards, audit reports, and trend analysis

  to highlight performance metrics and improvement areas.
• Work closely with

  Client Services, Operations, and Tax Teams

  to resolve quality issues and improve overall service standards.
• Support implementation and updating of

  taxation SOPs, quality frameworks, and control checklists

  .
• Conduct

  root cause analysis (RCA)

  for recurring errors and support continuous improvement initiatives.
• Assist in

  training and calibration sessions

  to align teams with quality and compliance expectations.
• Ensure adherence to

  regulatory, statutory, and client-specific taxation requirements

  .
• Act as a

  quality SPOC

  for internal and external stakeholders when required.