Quality Analyst

Hiring: Quality Analyst – Oliva Clinics (Corporate Office, Hyderabad)

Location: Begumpet, Hyderabad
Apply at: hr@olivaclinic.com

Oliva Clinics is India’s leading dermatology-led aesthetic brand, trusted by millions. We are looking for a high-calibre Quality Analyst who can elevate our customer experience through structured evaluations, strong analytical insights, and a deep understanding of call center quality frameworks.

If you thrive on precision, process excellence, and coaching teams to deliver outstanding service — we’d like to meet you.

Key Responsibilities

• Monitor and audit customer interactions across calls, chats, and emails to evaluate service quality with 100% objectivity.
• Use QA scorecards effectively to identify patterns, gaps, and opportunities for improvement.
• Ensure strict adherence to compliance standards, internal SOPs, and call-handling protocols.
• Provide actionable, data-backed feedback and coaching to enhance agent performance.
• Create weekly/monthly QA dashboards with insights that influence operational decisions.
• Collaborate with managers to strengthen processes, reduce errors, and drive consistency.

Ideal Candidate Profile

We are intentionally looking for professionals who bring depth to the QA function, not entry-level applicants.

• 1–3 years of dedicated QA experience in a BPO, high-volume support center, or e-commerce CX setup.
• Strong command of QA methodologies, calibration practices, and quality frameworks.
• Experience with call monitoring tools, QA software, and performance improvement systems.
• Exceptional communication skills in English, Telugu, Hindi, and Kannada (mandatory).
• Sharp analytical thinking, fairness in evaluation, and strong documentation skills.
• Ability to coach frontline teams and influence behaviour change with clarity.

Why Join Oliva?

• Work with one of India’s fastest-growing consumer brands.
• A culture that values data-driven decision-making and continuous improvement.
• Opportunity to shape customer experience at scale.
• Clear visibility, strong cross-functional exposure, and performance-led growth.

Quality talent builds quality outcomes. If you have the expertise and the mindset, email your resume to hr@olivaclinic.com.

Job Types: Full-time, Permanent

Pay: ₹400,000.00 - ₹500,000.00 per year

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person