Posted:-1 days ago|
Platform:
On-site
Full Time
Monitor inbound/outbound calls and backend transactions as per quality standards
Evaluate agent performance on communication, process adherence, accuracy & compliance
Prepare daily, weekly & monthly quality reports
Share performance dashboards with stakeholders
Provide constructive feedback to agents
Conduct calibration sessions with TLs & Operations
Identify gaps, trends & root causes
Implement corrective & preventive actions (CAPA)
Ensure adherence to company policies & client standards
Support internal & external audits
Assist in refresher trainings
Support new batch certifications
Work closely with Operations, Training & HR teams
Square Business Services Pvt. Ltd.
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
mumbai suburban
6.0 - 8.4 Lacs P.A.
bengaluru
3.75 - 6.5 Lacs P.A.
5e-05 - 6e-05 Lacs P.A.
bengaluru
2.0 - 5.0 Lacs P.A.
calcutta
Experience: Not specified
2.5 - 3.79 Lacs P.A.
4.8 - 4.8 Lacs P.A.
1.33056 - 6.0 Lacs P.A.
3.0 - 3.6 Lacs P.A.
karnataka
Salary: Not disclosed
vapi, gujarat
Salary: Not disclosed
