Quality Analyst

2 - 5 years

4 - 7 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description


  • Monitor and evaluate telecom operational processes delivered by outsourced partners for quality and compliance.
  • Conduct audits, analyze performance metrics, and identify gaps in service delivery.
  • Collaborate with vendors and internal teams to implement corrective actions and process improvements.
  • Ensure adherence to SLAs, regulatory standards, and customer experience benchmarks.
  • Prepare quality reports and support continuous improvement initiatives across telecom operations.

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