Quality Analyst

Oliva Skin & Hair Clinics

1 - 3 years

4 - 5 Lacs

hyderabad

Posted:1 week ago| Platform:

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Skills Required

call monitoring call quality coaching compliance feedback

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Quality Analyst

Work Location:

Email for Applications:

Roles & Responsibilities:

Monitor inbound and outbound calls, chats, and emails to assess service quality.
Evaluate interactions using scoring sheets and document findings accurately.
Ensure compliance with company policies and regulatory requirements.
Provide constructive feedback and coaching support to team members for performance improvement.
Generate quality reports and share insights with management to drive process enhancements.

Required Qualifications:

Bachelors degree or equivalent experience in a related field.
1-3 years of experience as a Quality Analyst in a BPO or e-commerce call center.
Strong knowledge of customer service standards and quality frameworks.
Familiarity with QA tools and call monitoring software.
Excellent verbal and written communication skills.
Strong analytical skills, objectivity, and attention to detail.

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