Posted:4 days ago|
Platform:
On-site
Full Time
Job Title: Quality Analyst – UK Survey Process (BPO)
Location: Kolkata (Golpark)
Shift: UK Shift (Afternoon to Late Evening
Industry: BPO / Call Center
Company: Mahe Technologies Pvt Ltd
Employment Type: Full-time (Work from Office)
About the Role:
We are looking for an experienced and detail-oriented Quality Analyst to join our growing team in Kolkata. The ideal candidate will be responsible for ensuring call quality standards are maintained across the UK Survey Process team. This role requires keen analytical skills, a strong understanding of QA frameworks, and a passion for maintaining process compliance.
Key Responsibilities:
-Monitor and evaluate outbound/inbound survey calls to ensure adherence to quality standards.
-Provide actionable feedback to agents and team leads to improve performance.
-Conduct calibration sessions with the operations team to ensure scoring consistency.
-Generate daily, weekly, and monthly QA reports and share insights with management.
-Assist in training and coaching agents on quality and compliance guidelines.
-Identify process gaps and recommend improvement strategies.
-Ensure compliance with UK data protection and call handling guidelines (e.g., GDPR).
Required Skills & Qualifications:
-Minimum 1–2 years of experience as a Quality Analyst in a UK Survey Process BPO (Editing will be plus point).
-Excellent verbal and written communication skills in English.
-Strong knowledge of QA methodologies and performance metrics
-Proficiency in MS Excel and call auditing tools.
-Ability to handle multiple tasks in a fast-paced environment.
-Analytical mindset with attention to detail.
Preferred Qualifications:
-Experience in UK Survey or Lead Generation process.
-Familiarity with GDPR compliance standards.
-Six Sigma or QA certification (added advantage).
Salary: ₹15,000 – ₹25,000 per month (Negotiable based on experience)
Perks:
-Growth and Increment.
-Fixed Shift & Sunday Off.
-Friendly Work Environment.
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Schedule:
Supplemental Pay:
Work Location: In person
Mahe Technologies Pvt. Ltd.
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
ludhiana, punjab
Salary: Not disclosed
Hyderabad
3.0 - 5.0 Lacs P.A.
Noida
Experience: Not specified
2.0 - 8.0 Lacs P.A.
1.8 - 2.4 Lacs P.A.
Hyderabad, Chennai, Bengaluru
3.5 - 7.5 Lacs P.A.
Indore, Madhya Pradesh, India
Experience: Not specified
Salary: Not disclosed
Gurugram, Haryana, India
Salary: Not disclosed
Mumbai, Maharashtra, India
Salary: Not disclosed
Saraswathipuram, Mysore/Mysuru
3.0 - 4.8 Lacs P.A.
Bengaluru, Karnataka, India
Salary: Not disclosed