Quality Analyst

In the DDU-GKY program, the Quality Head / Compliance Officer is responsible for ensuring the program adheres to all quality standards, guidelines, and Standard Operating Procedures (SOPs). This role is critical for maintaining the integrity and effectiveness of the skilling project.

Key Roles and Responsibilities

1. Quality Assurance and Auditing

The primary responsibility is to oversee and implement the quality assurance framework. This involves:

• Conducting Audits: The Quality Head conducts both internal and external audits to ensure the training center, its infrastructure, and all training activities comply with DDU-GKY guidelines. This includes checking classrooms, labs, hostels, and other facilities.
• Inspecting Processes: They inspect key processes like candidate mobilization, training delivery, biometric attendance, and assessment to identify any deviations. This often involves both scheduled and unannounced visits to the training centers.
• Documentation Verification: The role requires a high degree of diligence in verifying project-related records, including candidate dossiers, financial documents, and payment records to ensure they are complete and accurate.

2. Compliance Monitoring and Reporting

A key aspect of the role is to act as a watchdog to ensure a high standard of compliance across all project activities.

• Adherence to SOPs: They are responsible for making sure that all operations, from mobilization to placement and tracking, strictly follow the DDU-GKY SOPs.
• Deviation Reporting: When non-compliance or deficiencies are found, the Quality Head is responsible for documenting them and preparing comprehensive reports. These reports are submitted to the Project Implementing Agency (PIA) management and the State Rural Livelihood Mission (SRLM) for corrective action.
• Data Integrity: They monitor data entry into various portals (like MIS and QIS) to ensure data is accurate and uploaded in a timely manner. They may also sample data to physically verify its authenticity.

3. Risk Mitigation and Improvement

The Compliance Officer is also a proactive role focused on preventing issues and promoting a culture of quality.

• Risk Assessment: They identify potential areas of risk and vulnerability in the project's operations and develop strategies to mitigate them.
• Facilitating Improvements: Based on audit findings, they work with the operations team to implement corrective and preventive measures. This includes providing training and guidance to staff to improve their adherence to quality standards.
• Training and Capacity Building: They play a role in building the capacity of the center staff, ensuring everyone understands and upholds the quality protocols. This can involve conducting training sessions on the importance of quality and compliance.

Job Type: Full-time

Pay: Up to ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided

Work Location: In person

Speak with the employer
+91 9553255581