Quality Analyst

Global Credit Solutions (GCS) is the world's foremost credit, collection, and risk management enterprise. With a team of over 4,000 specialists spread across 97 countries, GCS leverages its international expertise to provide accelerated cash flows and safeguard clients from financial risks. The key to GCS's success lies in its exclusive business model, featuring a network of Partner offices worldwide. This global network ensures that GCS specialists comprehend legal, monetary, and language nuances, facilitating seamless offshore business transactions in today's diverse global marketplace.

Global Credit Solutions India helps its customers/partners in collecting overdue amounts through various channels such as Dunning Letters, Calls, Emails and Field Visits. The collection process follows pre-defined stringent SOPs. All collections are carried out to ensure a very Professional, Prompt and Precise process that provides early collections and reduced costs

Job Roles & Responsibilities

• Audit & Reporting
• Conduct daily, weekly, and monthly transactional audits to assess adherence to quality standards.
• Publish daily, weekly, and monthly audit reports for the operations team.
• Error Control & Compliance
• Highlight and document discrepancies through daily audit reports.
• Ensure timely rectification of errors to maintain service standards and compliance.
• Dashboard & Trend Analysis
• Prepare and publish weekly and monthly dashboards to track quality performance.
• Identify improvement trends and provide management with actionable insights.
• Knowledge Transfer & Case Management
• Maintain communication history of old/ongoing cases for smooth reference.
• Provide detailed case handovers to new counselors for seamless customer experience.

Quality Improvement

• Identify gaps and implement quality improvement measures across processes.
• Recommend corrective and preventive actions to enhance efficiency and reduce errors.

Skill Set:

 Strong analytical and problem-solving skills.

 Minimum Graduation.

 Excellent attention to detail and accuracy.

 Good communication and feedback delivery skills.

 Proficiency in MS Excel, reporting tools, and dashboard creation.

 Ability to work under pressure and meet deadlines.

 Strong collaboration and teamwork mindset.

Work Days: 6 Days

Company’s Website: https://www.gcsmanagementindia.com/

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Ability to commute/relocate:

• Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How many years of QA experience you have?
• What tools you are familiar with?
• How will you rate yourself in Advance Excel?

Education:

• Bachelor's (Required)

Experience:

• Quality Analyst: 1 year (Required)

Location:

• Gurugram, Haryana (Preferred)

Work Location: In person