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Quality Analyst - E - Commerce Support

Quality Analyst - E - Commerce Support

Fusion CX

2 - 7 years

4 - 9 Lacs

bengaluru

Posted:None| Platform:

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Skills Required

bpo rca quality analyst process improvement e-commerce customer support customer service continuous improvement reporting tools recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Are you an experienced QA professional with a sharp eye for detail and a strong background in e-commerce customer service operations? Fusion CX is hiring a Quality Analyst at our Bangalore location to support our growing e-commerce vertical. If you have over two years of experience in quality assurance within BPO or CX environments, this role offers you the opportunity to shape customer excellence in one of the most dynamic call center jobs and customer service roles in Bangalore.

Whether you are seeking Bangalore jobs that value precision, process knowledge, and continuous improvement or looking to grow into quality leadership, this is your chance to make a measurable impact. Apply now to join Fusion CX Bangalore as a Quality Analyst and help us raise the bar for service excellence.

Job Description Quality Analyst (E-Commerce Support Bangalore)

Key Responsibilities

Monitor and evaluate customer interactions across multiple channels for process compliance and communication quality.
Audit calls, chats, and transactions to assess agent performance against predefined quality benchmarks.
Identify gaps in customer handling, process adherence, and service delivery.
Provide constructive feedback and coaching to frontline teams to improve quality scores.
Collaborate with Training and Operations teams to support targeted upskilling and process improvement initiatives.
Maintain quality dashboards, generate reports, and present actionable insights to stakeholders.
Conduct RCA on defects and assist in developing preventive quality strategies.
Ensure adherence to compliance standards, customer privacy, and regulatory guidelines.

Job Requirements Quality Analyst (E-Commerce Support Bangalore)

Graduate in any discipline (mandatory)
Minimum 2 years of experience as a Quality Analyst in BPO or customer support, with exposure to e-commerce processes
Strong understanding of QA metrics, call audit procedures, and CSAT/DSAT analysis
Excellent communication, feedback delivery, and documentation skills
Proficient in MS Excel, reporting tools, and QA documentation
Ability to work in a fast-paced environment and support multiple teams
Willingness to work from the Bangalore office

Why Join Fusion CX?

At Fusion CX Bangalore, quality is not just a metric but more of a mindset. As a QA specialist in Fusion CX Bangalore, you will be part of a high-performing team committed to delivering excellence at every customer touchpoint.

Join a global customer experience leader supporting a major e-commerce account.
Contribute to a performance-focused, people-first workplace culture.
Access upskilling opportunities, structured career paths, and process certifications.
Work alongside passionate professionals in a collaborative, inclusive environment.
Be recognized for your insights, initiative, and quality impact.

Looking for customer service jobs or call center jobs in Bangalore that focus on quality and growth? Apply now and elevate your QA career with Fusion CX in Bangalore, India.

Upload your CV/resume or any other relevant file. Max. file size: 64 MB.

Quality Analyst E-Commerce Support Bangalore, India

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Quality Analyst - E - Commerce Support