628 Qos Jobs - Page 21

Hyderabad, Telangana | 2025-06-04 Experience : 5+ years Shift Type : Night shift Qualification : Graduation Location : Hyderabad, Telangana Mode of Operation : Work From Office Number of Openings : 2 Job Description : We are looking for an experienced Technical Support Team Lead or Technical Manager to manage our VOIP services support team. The ideal candidate will have a strong technical background in VOIP technologies, excellent leadership skills, and the ability to handle complex technical issues while ensuring excellent customer satisfaction. This role involves overseeing a team of engineers, providing escalated support for VOIP-related issues, and ensuring high-quality service delivery to clients, especially in the US market. Skills & Qualifications: Experience : Minimum of 5+ years of experience in technical support, with at least 2-3 years in a leadership role in the VOIP/Telecommunications industry. Technical Skills : Strong knowledge of VOIP technologies (SIP, RTP, PSTN, PBX, IP Telephony). Experience with VOIP platforms like Asterisk, FreePBX, Cisco, Avaya, or similar technologies. Familiarity with networking concepts such as IP addressing, DNS, DHCP, VPNs, and firewalls. Proficient in troubleshooting issues related to VOIP call quality, connectivity, and infrastructure. Understanding of telecom protocols and systems (SIP, H.323, QoS, and QoE). Hands-on experience with server and network management, including Linux/Unix-based systems. Familiarity with ticketing and CRM systems (Zendesk, Freshdesk, JIRA, etc.). Soft Skills : Excellent communication skills, both verbal and written. Strong problem-solving abilities and analytical thinking. Ability to manage high-pressure situations and prioritize tasks effectively. Proven leadership skills with the ability to motivate and manage a team. Customer-focused mindset with a dedication to delivering exceptional service. Education : Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field. Advanced certifications or a Master’s degree is a plus. Preferred Qualifications: Experience working in a US Shift or a 24/7 support environment. Knowledge of cloud-based VOIP solutions (e.g., AWS, Azure, Google Cloud). Experience with VOIP billing systems and integrations. Certifications like CCNA, CompTIA Network+, or ITIL Foundation would be an advantage. Roles & Responsibilities : Lead, mentor, and manage a team of technical support engineers specializing in VOIP solutions. Provide technical guidance and escalate complex technical issues to the appropriate teams when necessary. Oversee and ensure the team delivers high-quality support for VOIP products and services, ensuring timely resolution of issues and customer satisfaction. Manage the ticketing system, track ongoing issues, and ensure that SLAs are met consistently. Perform root cause analysis for recurring technical issues and work with product teams to implement solutions. Collaborate with engineering teams to provide feedback and improve the product or service offerings based on customer experiences and support cases. Develop, maintain, and update troubleshooting guides, knowledge base, and standard operating procedures (SOPs) for the support team. Manage customer escalations and provide high-level technical support for complex VOIP-related queries. Provide reporting on team performance, including incident resolution, customer feedback, and process improvements. Implement training programs for the support team to ensure they stay updated with the latest VOIP technologies and trends. Participate in hiring, onboarding, and performance evaluations for team members. Work in US Shift hours, collaborating with US-based teams and clients. Required Key Skills : Experience with VOIP platforms like Asterisk, FreePBX, Cisco, Avaya, or similar technologies. Proficient in troubleshooting issues related to VOIP call quality, connectivity, and infrastructure. Experience in AutoProvisioning. Excellent communication skills, both verbal and written.

Monitor all events in Customers managed infrastructure in order to secure those services and resources are operating at optimum performance and within agreed SLA and to detect and escalate exceptions Responsible to interact with the resource and service instances to intercept, validate and/or collect network, IS/IT/Telecom Infrastructure events information for distribution to related processes. Perform Remote Site Access Control, including One-off Logical Access Control for CR Execution and for Major/Critical Incidents, and Ongoing Logical Access Management Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations Support Customer Experience Monitoring based on Use Cases, and Customer (End User) QoS Performance Assessment You will bring Access to all necessary information to carry out the assigned responsibilities effectively and in-line with company directives Authority for Clearing the first level Network Alarms, Creation/Closure of Trouble Tickets, Ticket updating and routing to the relevant department for further course of action Authorized for raising TT to next level of support in consultation. Key Qualification Qualifications: Degree in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent Total Experience: minimum 2 years in Telecom Industry Good knowledge of service networks / GSM Network / WCDMA network / LTE service applications characteristics and capabilities.

Skills : C / C++, VoIP(SIP/H248), T38 , SIP over TCP, VoLTE, voice quality/QoS, DSP ,Voice codecs, RTP/RTCP, RFC2833, debugging tools like SIPP, Wireshark, Val grid, SIPP Tool, Val grind Memory Profiling Tool, GDB Required Candidate profile Notice Period: 0- 30 days Education : BE/B.Tech/M.Tech/MCA

An understanding of how TCP/IP and DNS works Strong routing and switching skills, especially with BGP, OSPF, PBR, redistribution, route filtering and traffic engineering Working experience/knowledge in configuring Firewalls, NAT, URL filtering, QoS, SSLVPN, Site-to-Site IPsec VPN, SIP, call routing IP Telephony experience is required Cloud services and SDWAN Python Scripting is a plus Has experience in voice network for at least 2 years regardless of the vendor

VPN , QoS , IPSEC , HSRP , BGP , OSPF , TCP / IP , network analytics The candidate will be part of a systems engineering team that is responsible for designing and developing scalable, maintainable, highly available network architectures that meet business objectives and SLAs, Configure and install various network devices and services, Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations Monitor performance and ensure system availability and reliability Monitor system resource utilization, trending, and capacity planning Provide Level-2/3 support and troubleshooting to resolve issues Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure Select and implement security tools, policies, and procedures in conjunction with the company s security team Liaise with vendors and other IT personnel for problem resolution Requirements and skills Proven hands-on network engineering experience CCNP or higher (CCIE and/or CISSP highly valued) Deep understanding of networking protocols

To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures. Key responsibilities and accountabilities: Assist customers through all procedures related to arrivals & departures in the following activities. Reservations & ticketing: Making reservations across the counter Selling of tickets. Remitting cash to the concerned department. Answering customer queries over the telephone. Departures Attend the pre – flight and post flight briefings. Setting up of check in counters. Screening of checked in baggage. Maintain high quality of Check in procedures. To assist customers with special requests. Arrivals To assist customers with special requests. To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same. Co-ordination with the baggage vendor for the damaged bags. Follow up with the en-route stations regarding lost baggage.

You will participate on a project team of engineers involved in the development of software solutions for our next generation data center switch Nexus product family of 9xxx and 3xxx series, with emphasis in the Ultra-Low Latency(ULL) solutions, cloud computing, and enterprise environments. Define, architect, design, and deliver new features and solution on the Nexus family of platform. Work also involves providing constant feedback to hardware and software teams for improvements. Write complete functional and design specs independently. Develop SDK for next generation feature rich network ASIC. Collaborate with cross functional teams which includes Hardware/ASIC/Marketing/Testing groups to take developed products to market. Interact and Innovate with close collaboration with Distinguished and Principal engineers with focus on Scale, Performance and Reliability Who You Are . We are looking for talented and passionate Software Engineers to join the team and contribute to crafting advanced Ethernet Switching solutions. Strong proficiency in C/C++ and experience with network programming and protocols. Strong working knowledge of Networking Technologies like L2/L3/ VXLAN/ACL/QOS Proven understanding of Operating Systems and Distributed Systems Hands on Experience in Switch/Router Software Development Prior experience in developing SDK for Custom/Merchant ASICs is a strong Plus Proven track record in debugging and analyzing complex customer deployments and understand technical issues Very Good communication skills and excel in a team environment. Ability to work in cross-functional teams as well as providing technical leadership when required. Experience with Nexus OS is a plus Typically requires Masters/B.E/B.Tech ECE/CS with 4+ years related experience in networking software development.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. Responsibilities: Possess a strong understanding of routing protocols such as BGP, OSPF, EIGRP, and IPsec for secure and efficient network communications. Demonstrate expert-level knowledge of networking technologies, WAN communications, and security concepts, including TCP/IP, QoS, MPLS, and IPSec. Participate in the deployment of complex solutions, create written deliverables, and conduct client workshops Ability to communicate and execute architecture strategy & approach in clear, concise, and understandable terms to client senior management and other client stakeholders Ability to implement design architecture objectives that align with client demand & business goals Receptive listening skills, with the ability to present ideas in a clear, concise fashion to technical and non-technical audiences Excellent situational leadership and timely decision-making skills Passionate about successful customer outcomes Ability to work effectively within all levels of an organization (internally & externally) Ability to work both individually and in a team environment Demonstrated ability to deliver multiple IT projects on time and within budget Ensure knowledge transfer to relevant client teams for smooth operation of deployed solutions Obtain and maintain certifications with associated qualifications. Qualifications Minimum 5 years of networking experience in enterprise environments, with focus on SD WAN technologies Deep hands-on technical knowledge and expertise in: Palo Prisma (and native) and Fortinet SD WAN. Silverpeak, Cisco Viptela, Versa, or Velocloud a plus. Deep expertise in route/switch architectures Strong sense of ownership, problem solver, sense of urgency and ability to be proactive in resolving challenges Palo Alto certification: PCNSE or PCNSC Cisco certification: CCNP or CCIE Fortinet certification nice to have.

What you will do: Design and Develop System Software for Ethernet Switch Products Develop SDK for next generation feature rich network ASIC Collaborate with cross functional teams which includes Hardware/ASIC/Marketing/Testing groups to take developed products to market. Interact and Innovate with close collaboration with Distinguished and Principal engineers with focus on Scale, Performance and Reliability Who you are: Typically requires BSEE/CS combined with 10-14 yrs of related experience. We are looking for talented and passionate Software Engineers to join the team and give to crafting sophisticated Ethernet Switching solutions. Strong proficiency in C/C++ and experience with network programming and protocols. Strong working knowledge of Networking Technologies like L2/L3/VXLAN/MPLS/ACL/QOS Proven understanding of Operating Systems and Distributed Systems Hands on Experience in Switch/Router Software Development Prior experience in developing SDK for Custom/Merchant ASICs is a strong Plus

Sr. Associate IS Voice Engineer What you will do Let’s do this. Let’s change the world. In this vital role you will assist with the design, configuration, deployment, and management of Amgen’s enterprise voice platforms. This role covers core platforms, including Cisco UCM, Webex Calling, Microsoft Teams Calling, and Webex Contact Center (WxCCE). The engineer works closely with IS managers, vendors, and business partners to translate business needs into technology solutions, deploy upgrades, and evaluate new products to align with Amgen’s strategic goals. Additionally, the role focuses on integrating emerging technologies and driving roadmaps to meet the evolving needs of the business. Roles & Responsibilities: Design and deploy voice platforms, including Cisco UCM, Webex Calling, Microsoft Teams Calling, and WxCCE. Evaluate and implement Webex Contact Center (WxCCE) features, including IVR scripting, call routing, and chat integration. Collaborate with business users and IS teams to align voice solutions with business needs. Identify and assess new technology products to enhance communication platforms and services. Develop migration strategies from legacy PBX systems to cloud-based solutions. Monitor and troubleshoot SIP trunk connectivity and complex voice issues. Maintain system documentation to ensure reliability and continuity. Drive the integration of emerging technologies with existing platforms to improve user experience and scalability Interacts with IS managers and vendors to identify and evaluate new technology products for their services Partners with business users to elicit and translate business requirements into technological solutions Deploys or upgrades the system or technical solution to meet business requirements for functionality and reliability Establish relationships with internal and external partners to drive road maps from our existing platforms to integrate with emerging technologies What we expect of you We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications. Basic Qualifications: Master’s degree with a 1 - 3 years of experience in Computer Science, IT or related field OR Bachelor’s degree with 3 - 5 years of experience in Computer Science, IT or related field OR Diploma with 7-9 years of experience in Computer Science, IT or related field Preferred Qualifications: Must-Have Skills (Not more than 3 to 4): Expertise in Cisco UCM, Webex Calling, Microsoft Teams Calling, and Webex Contact Center (WxCCE). Knowledge of SIP, H.323, PRI, ISDN, and QoS protocols. Experience with IVR scripting, call queues, and contact center workflows. Excellent verbal and written communication skills for technical and non-technical audiences of different levels in the organization. Good-to-Have Skills: Work experience in the biotechnology or pharmaceutical industry. Degree in Computer Science, Information Systems, Engineering, or Life Sciences. Strong knowledge of information systems, IT infrastructure and network technologies Ability to learn new technologies and be able to work and deliver high quality in a high pressure, fast paced environment. Knowledge of SD-WAN, firewalls, and load balancing for voice systems. Experience with cross-platform integration between voice, network, and cloud environments. Demonstrated ability to work in a global, matrixed organizational structure Demonstrated ability to work effectively in a fast-paced, dynamic environment. Understanding of ITIL processes and implementation. Experience working with an ITSM (Information Technology Service Management) platform for Incident / Asset Management and Service Requests An understanding of IT/OT concepts and cyber security Professional Certifications (please mention if the certification is preferred or mandatory for the role): SAFe Methodology (preferred) CCNA Collaboration Soft Skills: Excellent analytical and troubleshooting skills Excellent written and verbal communications skills (English) in translating technology content into business-language at different levels Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Strong problem-solving and analytical skills. Strong time and task management skills to estimate and successfully meet project timeline with ability to bring consistency and quality assurance across various projects. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Network Infrastructures, Network Engineering Planning and Deployment Solution Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : Bachelors Degree or higher in ScienceComputer Science Electronics or any other relevant field CCNACCNP certification will be an advantage Good knowledge and troubleshooting experience of MPLS, SDWAN, BGP, MP-BGP,OSPF,GRE and IP Sec tunnels, QoS,Nexus/Switching concepts Basic knowledge and troubleshooting experience of Firewalls (Cisco, Juniper, Fortinet), VPN Technologies. Experience in troubleshooting issues on large enteprise networks. Understanding of ITIL framework and processes. Working knowledge of Service Now Exposure to various Network Management Tools (HP, Splunk etc)."Key responsibilities: To handle 24/7 Network Operations as per shift timings including week end support. To take ready ownership of incidents assigned to the queue in Service Now. To perform Level 1 troubleshooting readily and update the tickets in timely manner Pass on the tickets / incident details to the next level of escalation within the SLA. Develop and provide trend data and analysis on various reporting within the team. Participate in client and service management reporting as required." This position is based at our Bengaluru office. Qualifications Bachelors Degree or higher in ScienceComputer Science Electronics or any other relevant field CCNACCNP certification will be an advantage

Who You Will Work With: At Data Center Business Unit at Cisco, we are dedicated to driving innovation in networking technologies. Our focus is on developing ground breaking Ethernet Switching products that address the evolving needs of modern network infrastructures, including those in AI, cloud computing, and enterprise environments. In this role, you will have the opportunity to learn a wide range of core Ethernet Technologies with architectural exposure to craft and develop Ethernet Switching as applied to both Public and Private cloud infrastructure. You will work on the intricacies of the critically important infrastructure that enables the world-class, multi-layered Nexus switches. In addition, you will have the opportunity to participate in multi-functional collaboration and be exposed to all facets of the software development cycle from innovation, marketing requirement to product delivery. What you will do: Design and Develop System Software for Ethernet Switch Products Develop SDK for next generation feature rich network ASIC Collaborate with cross functional teams which includes Hardware/ASIC/Marketing/Testing groups to take developed products to market. Interact and Innovate with close collaboration with Distinguished and Principal engineers with focus on Scale, Performance and Reliability Who you are: Typically requires BSEE/CS combined with 10-14 yrs of related experience. We are looking for talented and passionate Software Engineers to join the team and give to crafting sophisticated Ethernet Switching solutions. Strong proficiency in C/C++ and experience with network programming and protocols. Strong working knowledge of Networking Technologies like L2/L3/VXLAN/MPLS/ACL/QOS Proven understanding of Operating Systems and Distributed Systems Hands on Experience in Switch/Router Software Development Prior experience in developing SDK for Custom/Merchant ASICs is a strong Plus Why Cisco

We are seeking highly skilled professionals with extensive experience in product development and troubleshooting. As a Technical Specialist, this role will play a key role in Layer 2 Switching, Layer 3 Routing, and Multicast technologies. The role involves leading projects, resolving complex technical challenges, and mentoring junior team members to ensure the delivery of high-quality solutions. You have: Graduate/Postgraduate in Engineering with 6+ years of experience, skilled in C, C++, Java, Python, and Agile methodologies. Strong understanding of Layer 2/Layer 3 protocols (Switching, Routing, Multicast, QoS) to design and troubleshoot network-based systems effectively. Expertise in resolving complex technical issues. Experience in SW/HW integration. Hands-on experience with agile development practices. It would be nice if you also had: Work experience in customer engagement. Knowledge of quality standards in software care. Bring expertise in C, C++, Java, and Python, which are essential for developing and maintaining both software and hardware systems. Apply a strong understanding of Layer 2/Layer 3 protocols, including Switching, Routing, Multicast, and QoS, to design and troubleshoot network-based systems effectively. Work within Agile methodologies to enable rapid iteration and continuous improvement throughout the product development lifecycle. Diagnose and resolve complex customer issues, ensuring customer satisfaction through effective solutions. Lead small projects, managing risks and resources to ensure on-time delivery. Leverage experience in developing and releasing software and hardware improvements that align with customer requirements. Quickly adapt to new technologies, fostering a fast-paced and innovative environment.

As a Senior Network Engineer, you will be responsible for the design, implementation, integration, and optimization of complex network infrastructures. You will work on IP/MPLS networks, SDN, NFV, and cloud-based solutions to ensure high availability, security, and scalability. The role involves collaborating with cross-functional teams to deploy and maintain carrier-grade networking solutions for enterprise and service provider environments. You have: Proficiency in SDN and NFV concepts and technologies. Experience with E2E mobile solutions and mobile core systems. Design and implement cutting-edge virtualization solutions to enhance network performance. Hands-on experience with SDN, NFV, OpenFlow, and cloud networking. Drive the development of End-to-End mobile solutions, focusing on mobile and packet core architecture. Manage and optimize network management systems to ensure seamless connectivity and data flow. Analyze and troubleshoot network issues, providing innovative solutions to complex problems. It would be nice if you also had: Mentor junior team members and share knowledge on networking concepts and technologies. Familiarity with network management systems and advanced networking concepts. Certifications such as Nokia SRA/Virtuoso, Cisco CCIE, or Juniper JNCIE. Design and implement high-performance, scalable, and secure network architectures. Develop solutions for IP/MPLS backbone networks, SDN/NFV, and cloud-based networking. Conduct network capacity planning and recommend optimizations for performance and scalability. Define network policies, routing strategies, and security protocols. Deploy and configure network equipment such as routers, switches, firewalls, and load balancers (e.g., Nokia, Cisco, Juniper). Perform network integration, migration, and upgrades with minimal disruption to services. Troubleshoot complex network issues related to BGP, MPLS, QoS, VPNs, multicast, and security.

At Data Center Business Unit at Cisco, we are dedicated to driving innovation in networking technologies. Our focus is on developing ground breaking Ethernet Switching products that address the evolving needs of modern network infrastructures, including those in AI, cloud computing, and enterprise environments. In this role, you will have the opportunity to learn a wide range of core Ethernet Technologies with architectural exposure to craft and develop Ethernet Switching as applied to both Public and Private cloud infrastructure. You will work on the intricacies of the critically important infrastructure that enables the world-class, multi-layered Nexus switches. In addition, you will have the opportunity to participate in multi-functional collaboration and be exposed to all facets of the software development cycle from innovation, marketing requirement to product delivery. What you will do: Design and Develop System Software for Ethernet Switch Products Develop SDK for next generation feature rich network ASIC Collaborate with cross functional teams which includes Hardware/ASIC/Marketing/Testing groups to take developed products to market. Interact and Innovate with close collaboration with Distinguished and Principal engineers with focus on Scale, Performance and Reliability Who you are: Typically requires BSEE/CS combined with 10-14 yrs of related experience. We are looking for talented and passionate Software Engineers to join the team and give to crafting sophisticated Ethernet Switching solutions. Strong proficiency in C/C++ and experience with network programming and protocols. Strong working knowledge of Networking Technologies like L2/L3/VXLAN/MPLS/ACL/QOS Proven understanding of Operating Systems and Distributed Systems Hands on Experience in Switch/Router Software Development Prior experience in developing SDK for Custom/Merchant ASICs is a strong Plus

Who You Will Work With: At Data Center Business Unit at Cisco, we are dedicated to driving innovation in networking technologies. Our focus is on developing groundbreaking Ethernet Switching products that address the evolving needs of modern network infrastructures, including those in AI, cloud computing, and enterprise environments. In this role, you will have the opportunity to learn a wide range of core Ethernet Technologies with architectural exposure to craft and develop Ethernet Switching as applied to both Public and Private cloud infrastructure. You will work on the intricacies of the critically important infrastructure that enables the world-class, multi-layered Nexus switches. In addition, you will have the opportunity to participate in multi-functional collaboration and be exposed to all facets of the software development cycle from innovation, marketing requirement to product delivery. What You Will Do: Design and Develop System Software for Ethernet Switch Products Develop SDK for next generation feature rich network ASIC Collaborate with cross functional teams which includes Hardware/ASIC/Marketing/Testing groups to take developed products to market. Interact and Innovate with close collaboration with Distinguished and Principal engineers with focus on Scale, Performance and Reliability Who You Are: Typically requires BSEE/CS combined with 8+ yrs of related experience. We are looking for talented and passionate Software Engineers to join the team and contribute to crafting advanced Ethernet Switching solutions. Strong proficiency in C/C++ and experience with network programming and protocols. Strong working knowledge of Networking Technologies like L2/L3/VXLAN/MPLS/ACL/QOS Proven understanding of Operating Systems and Distributed Systems Hands on Experience in Switch/Router Software Development Prior experience in developing SDK for Custom/Merchant ASICs is a strong Plus

At Data Center Business Unit at Cisco, we are dedicated to driving innovation in networking technologies. Our focus is on developing groundbreaking Ethernet Switching products that address the evolving needs of modern network infrastructures, including those in AI, cloud computing, and enterprise environments. In this role, you will have the opportunity to learn a wide range of core Ethernet Technologies with architectural exposure to craft and develop Ethernet Switching as applied to both Public and Private cloud infrastructure. You will work on the intricacies of the critically important infrastructure that enables the world-class, multi-layered Nexus switches. In addition, you will have the opportunity to participate in multi-functional collaboration and be exposed to all facets of the software development cycle from innovation, marketing requirement to product delivery. What You Will Do: Design and Develop System Software for Ethernet Switch Products Develop SDK for next generation feature rich network ASIC Collaborate with cross functional teams which includes Hardware/ASIC/Marketing/Testing groups to take developed products to market. Interact and Innovate with close collaboration with Distinguished and Principal engineers with focus on Scale, Performance and Reliability Who You Are: Typically requires BSEE/CS combined with 8+ yrs of related experience. We are looking for talented and passionate Software Engineers to join the team and contribute to crafting advanced Ethernet Switching solutions. Strong proficiency in C/C++ and experience with network programming and protocols. Strong working knowledge of Networking Technologies like L2/L3/VXLAN/MPLS/ACL/QOS Proven understanding of Operating Systems and Distributed Systems Hands on Experience in Switch/Router Software Development Prior experience in developing SDK for Custom/Merchant ASICs is a strong Plus

JD: Good knowledge of BNG platforms and related technologies, such as IP routing, MPLS, QoS, and AAA. Should have work experience in any of the protocols: PPPoE/PPP, Radius, DHCP,VRF,VLAN

Responsibilities Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years?? experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution.

As a Datacom Protocol Engineer, this role focuses on the development and testing of software for advanced access networks, specifically within the Nokia Lightspan product family. It involves designing and implementing new features for the Lightspan products. You have: Graduate or Postgraduate in Engineering stream with 8+ years of experience in L2 & L3 protocol development, including Ethernet, VLAN, QoS, and ARP. Advanced programming skills in C or C++, with expertise in Object-Oriented Programming (OOP) and the design and development of complex software systems. Experience with products like xDSL, GPON, and IPDSLAM, aligning well with the product line. Expertise in network configuration protocols like NetConf and YANG. It would be nice if you also had: Strong troubleshooting and analytical skills to address complex issues in both software and hardware, minimizing product downtime. The ability to work in cross-functional teams, ensuring successful collaboration among R&D, product management, and customer support teams. A commitment to maintaining high-quality standards across all stages of the product lifecycle, which is central to my approach to software development. Apply expertise in IP-based networks and Layer 2/Layer 3 protocols to develop software for the Lightspan family, ensuring it meets required standards. Leverage customer feedback to continually refine and enhance product features, ensuring robustness in live deployments. Collaborate closely with R&D, product management, and customer support to ensure a seamless development process and timely delivery of features. Design both manual and automated tests to improve test coverage and accelerate bug resolution, driving quality improvements. Deepen expertise in L2 & L2+ protocols such as Ethernet, VLAN, QoS, IGMP, and stay updated with emerging network technologies. Mentor and guide junior team members, gaining leadership experience and overseeing projects with limited risks. Enhance troubleshooting skills by diagnosing and resolving complex hardware and software issues across customer environments. Continue to innovate and enhance the product s software architecture and development processes, learning new tools and methods to improve efficiency.

Must have : 1. CCNP Service Provider or equivalent 2. Good experience with IOS-XR based platforms such as Cisco NCS/ASR routers (both configuration and device mgmt./OS upgrade). 3. Good experience on ISIS, MPLS, BGP, QOS, Segment routing. 4 Understanding of distributed Hardware architecture of Cisco NCS5K, ASR9K, and their operating systems. 5. Knowledge in GIT Good to have : 1. Experience with EVPN, EPE (egress peer engineering) and Telemetry. 2. Experience with Nokia Timos platforms 3. Knowledge of Python or any other programming language

Must have : 1. CCNP Service Provider or equivalent 2. Good experience with IOS-XR based platforms such as Cisco NCS/ASR routers (both configuration and device mgmt./OS upgrade). 3. Good experience on ISIS, MPLS, BGP, QOS, Segment routing. 4 Understanding of distributed Hardware architecture of Cisco NCS5K, ASR9K, and their operating systems. 5. Knowledge in GIT Good to have : 1. Experience with EVPN, EPE (egress peer engineering) and Telemetry. 2. Experience with Nokia Timos platforms 3. Knowledge of Python or any other programming language

Learn more about our culture and how we make our employees happier through The Sprinklr Way . Job Description Own and manage customer implementation, ensuring successful CCaaS deployment. Perform end-to-end N etwork and IP T elephony assessments , identifying bottlenecks and areas for improvement. Analyze Signaling and M edia streams , execute N etwork di agnostic s to troubleshoot V oice quality issues. Work closely with CPaaS vendors and Carrier partners to optimize voice connectivity. Act as the primary technical contact for customers during UAT and post-Go-Live . Develop best practice guidelines for customers on network configurations and VoIP optimizations. Assist with customer training on voice quality monitoring tools and configurations. Qualifications Skills: 5+ years of experience in VoIP, Telecom, and Networking domains. Strong knowledge of VoIP Protocols ( SIP /SDP , RTP /RTCP) , Networking fundamentals ( UDP/TCP/IP, DNS, MPLS), QoS ( latency, jitter, packet loss mitigation ) and CCaaS platforms (e.g., Genesys, Five9 , Amazon Connect ) . H ands-on experience with Session Border Controller (SBC), M e dia Servers and WebRTC. Hands-on e xperience with Network topologies, VPNs, IPSec, Firewalls, and NAT traversal for VoIP. Ability to collaborate with CPaaS vendors, Carrier partners, and Engineering teams . Strong troubleshooting skills, with experience using network monitoring and debugging tools . Why Youll Love Sprinklr: Were committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the worlds largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr s EEO Policy and EEO is the Law.

About this opportunity: We are currently seeking a talented and dedicated individual to join our Ericsson team as a Technical Authority Expert - (IP - Multivendor - Switch Router). This critical role belongs to our Managed Services department, directly contributing to our ongoing Ericsson Operations Engine projects. You will be at the forefront of tech-driven change, offering your specialist knowledge to guide the entire lifecycle of our projects. Whether we are in the Create, Sustain, or Evolve stages, your expertise will pave the way forward in your domain. What you will do: Actively Supervising of ITSM Ticket queues to maintain MTTR. Analytical skills like logical thinking, Problem solving handling assignments are mandatory. Identify root cause of P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA). First point of contact for support of any alarm/event/KPI related issues. Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.). Ensure timely restoration of Services maintain MTTR for good customer experience high Service availability to maintain Service Level Agreement (SLA). Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function. Node health checks and backups trouble-shoot the deviation identified. Sharing details for MIR CSR to respective teams. End to End Network Understanding. The skills you bring: Good knowledge in IP Networking Protocols like OSPF, ISIS, MPLS, LDP, L2VPN, L3VPN, BFD. Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP. Telecom knowledge (2G, 3G, 4G Service Flow Interfaces). Product/Vendor knowledge on Ericsson/ Nokia / Cisco / Juniper/Huawei/F5 (At least any two). Good Communication trouble-shooting skills. 5-8 years of relevant in IP Domain.

As a Transmission Expert, you will play a key role in troubleshooting, implementing, and supporting large IP networks, with a strong focus on packet-level analysis, OSI layers, and Layer 3 technologies. You will work with IP routing protocols (BGP, OSPF, ISIS, RIP) and key technologies like ICMP, TCP, IPsec, GRE, QoS, and VRRP to ensure network efficiency and reliability. You also have a deep understanding of IP packet flow. You have: Bachelors Degree in Minimum 6 + years of experience in good troubleshooting, implementation and support of large IP networks (preferably Service Provider) understanding of Packet level - IP Packet flow, OSI layers. Experience in Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP) & IP routing protocols (BGP, OSPF, ISIS, RIP). Experience in Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP). Experience in PTP/ SyncE protocols. It will be nice if you also have : Preferred Certifications - JNCIS-SP, JNCIE-SP/DC/ENT, CCIE-SP or other equivalent certifications. Good to have exposure in one or more areas - MPLS, VPLS, L2 VPNs, L3 VPN, EVPN, VxLAN. Troubleshooting, implementation and support of large IP networks (preferably Service Provider) Excellent Customer handling and communication (verbal and written) skills and experience in directly interacting with the global customers. Lead and drive problems reported by customers on Cisco/Nokia routing platforms towards effective resolution. Narrow down reported problems to software/hardware. Work with highly knowledgeable group of customers and partners. Be a fast learner and keep pace with newer technologies and new products. And help improve processes and tools.