QBrainX - ServiceNow Platform Administrator - ITSM Module

Job Title : ServiceNow Platform Administrator

Experience : 5 7 Years

Job Location : Onsite Madhapur, Hyderabad

Immediate Joiner / Who can join us within 15 to 20 days are preferred.

Job Summary

Key Responsibilities

• Design, develop, and deploy software solutions using the ServiceNow platform.
• Configure, customize, and administer ServiceNow modules to ensure high system availability and performance.
• Collaborate with cross-functional teams to gather business requirements and convert them into technical specifications.
• Perform routine platform maintenance, including version upgrades, patches, and performance tuning.
• Create and maintain technical documentation for applications, configurations, and support procedures.
• Provide end-user training and technical support for deployed solutions.
• Monitor system health, troubleshoot issues, and ensure continuous improvement.
• Stay up to date with ServiceNow enhancements, development best practices, and industry trends.
  

Mandatory Skills

• Strong expertise in ServiceNow Administration, including platform configuration, customization, and third-party integrations.
• Proficiency in JavaScript, HTML, CSS, and related web technologies.
• Experience working with ServiceNow modules such as Incident, Change, and Problem Management.
• Solid understanding of ITIL frameworks and ITSM processes.
• Ability to effectively manage multiple priorities and work both independently and in a team environment.
  

Preferred Skills

• Hands-on experience with ServiceNow Studio, Flow Designer, and IntegrationHub.
• Working knowledge of REST and SOAP APIs for integrations.
• Familiarity with Agile methodologies and tools such as JIRA or ServiceNow Agile.
• Relevant ServiceNow certifications such as:
• Certified System Administrator (CSA)
• Certified Application Developer (CAD)
  

Qualifications

• Bachelors degree in Computer Science, Information Technology, or a related discipline.
• 5 to 7 years of professional experience in software development with a focus on ServiceNow platform administration.
• Strong analytical thinking and problem-solving skills.
• Excellent communication and interpersonal skills to effectively collaborate with stakeholders and team members.